Program Manager - Operations & Maintenance (O&M)

Program Manager - Operations & Maintenance (O&M)

Join to apply for the Program Manager - Operations & Maintenance (O&M) role at EMCOR Services Aircond .

Job Summary

From design to delivery, our solutions are tailored to the specific needs of high‑profile organizations in commercial buildings, data centers, industrial facilities, and other mission‑critical sites.

Location

This role can sit in either Richmond, VA or Atlanta, GA.

Company Overview

EMCOR Services Aircond, a wholly owned subsidiary of EMCOR Group, Inc., is the Southeast’s largest provider of commercial and industrial HVAC services. For over 85 years, Aircond has delivered comprehensive HVAC solutions to businesses, deploying expert field technicians for maintenance, repairs, and energy‑efficient system replacements. Guided by three generations of family leadership and backed by the strength of EMCOR Group, Inc., a Fortune 500 company, Aircond combines deep industry expertise with a commitment to innovation and reliability.

Why Join Us?

At EMCOR Services Aircond, you will be part of a team that values integrity, safety, empowerment, teamwork, and continuous improvement. We offer careers where good work is valued, respected, and rewarded and you will have the ability to make a meaningful impact in a growing organization.

Essential Duties and Responsibilities

• Support operational leadership across key O&M accounts, coordinating with General Managers, on‑site engineers, and technicians, ensuring service delivery aligns with contractual obligations, preventive maintenance plans, and client expectations.
• Maintain complete, accurate, and current documentation for all accounts, including preventive maintenance schedules, work orders, and client‑specific compliance requirements.
• Manage and track the renewal process for all O&M contracts, ensuring timely execution and documentation.
• Develop, maintain, and publish trackers/dashboards to measure performance across all O&M accounts.
• Centralize and analyze account data to compare plan‑to‑actual performance and collaborate with account teams to support smart, timely business decisions.
• Identify performance gaps, operational risks, and cost‑saving opportunities based on data insights.
• Host and document regular customer meetings to review performance, address concerns, and confirm customer satisfaction.
• Proactively communicate potential delays, risks, or changes in scope to clients and internal stakeholders.
• Track and follow up on customer action items, ensuring timely resolution and alignment with contract expectations.
• Collaborate with O&M leadership to improve documentation accuracy, reporting timeliness, and process compliance.
• Standardize renewal tracking, meeting cadence, and operational reporting across accounts.
• Act as a liaison between field teams and leadership to accelerate and resolve operational challenges.
• Support year‑over‑year efficiency improvements by identifying trends, bottlenecks, and areas for standardization.
• Facilitate lessons learned sessions and integrate feedback into operational procedures.
• Contribute to long‑term capacity planning and resource allocation for the O&M division.

Qualifications

• Bachelor’s degree in Business, Engineering, Project Management, or related field.
• Minimum of 5 years of experience in project management, program management, operations management, or similar role. Experience in facilities, mechanical systems, or data center operations is preferred.
• Proven history of managing multiple accounts/projects simultaneously with measurable outcomes.
• Strong skills in data analysis and KPI reporting; proficiency in Excel, Power BI, or other data visualization tools.
• Experience in continuous improvement and process optimization (e.g., Lean, Six Sigma) is preferred.
• Demonstrated ability to lead and support change management initiatives.
• Solid financial and business acumen (budget management, familiarity with contract terms, renewals, ROI analysis).
• Experience collaborating with cross‑functional teams (engineers, service teams, executives, clients) to drive results.
• Exceptional communication, meeting facilitation, and stakeholder management skills.
• Ability to influence without direct authority and foster accountability across diverse teams.
• Strong problem‑solving skills with a proactive, solutions‑oriented mindset.

Key Measurements of Success

• 100% on‑time contract renewals for all O&M accounts.
• Accurate, timely, and actionable KPI reporting for leadership and clients.
• Increased customer satisfaction scores and reduction in escalations.
• Documented year‑over‑year operational efficiency improvements.
• Consistent meeting cadence with clear, tracked action items and follow‑up.

Physical Demands

Frequently sit and use hands to operate computer keyboard and telephone. Occasionally required to stand, walk, reach with hands and arms; occasionally lift or move up to 10 pounds. Specific vision abilities include close vision and ability to adjust focus.

Work Environment

This position works in a typical office environment. The noise level in the work environment is usually moderate.

Benefits

We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) savings plan, college coach, and employee assistance program.

Notice to Prospective Employees

There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.