Program ManagerThis is not a remote position.Location: Sarasota, FloridaReports To: Director of OperationsCompensation: $70,000-$75,000/yrJob Type: Full Time + BenefitsAbout Vision To Learn:Join Vision To Learn and make a direct impact in your community by helping provide vision services to school-aged children in underserved communities who would otherwise go without access to care.Vision To Learn is the largest school-based vision care nonprofit in the country. VTL exists to address one basic premise – if you can't see, you can't learn. Vision To Learn provides eye exams and glasses to students in underserved communities at no cost to the student or their families to help them succeed in school and in life.
Founded in Los Angeles in 2012, Vision To Learn has since expanded to schools across the country. Vision care is critical as 80% of all learning during a child's first 12 years is visual, we work to solve the problem of lack of access by partnering with school districts to provide eye exams and glasses at no charge to families. We have provided over 3.8 million vision screenings, 800,000 eye exams and 630,000 new, prescription glasses in the last decade.General Purpose of the Job:This position is accountable for overseeing the overall management of a region including operations of mobile clinic(s) in designated areas including:Operations Management including financial oversight of operation;Patient Care Coordination, Patient Satisfaction and Clinical Outcomes;People Management; andRegulatory Compliance and Risk Management.Core Responsibilities:We are looking for a Program Manager (PM) for our Sarasota, Florida region.
This position oversees the regional staff which could include office admin and clinical staff. The PM will be a leader to this staff and strategically leverage their talents to smoothly maintain and run a program to support students throughout urban, suburban, and rural underserved communities within the region. In addition, the PM will be the point of contact for our community and school partners ensuring the required support documentation and system data materials are managed in an efficient and timely manner.This is a wonderful opportunity for someone that loves a challenge and who would be eager to be the face of a very successful, scaling program while building community and brand partnerships.Essential Functions:The PM is responsible for the day-to-day operations of VTL's mobile vision clinics within their region including but not limited to:Efficient use of the mobile clinic via accurate schedules for exams, clear logistical information for clinic staff and school contacts, and consistent communication of expected patients served on a daily basis;Professional attitude and delivery of high-quality medical care to every patient, partner, parent and visitor; andDevelopment / maintenance of major on-the-ground relationships with key local stakeholders, including schools and districts, community organizations, and philanthropic funders, critical to the long-term viability of the program.Financial, and Operations Management:Create and maintain comprehensive and efficient clinic and vision services operations, including screening, exams, and dispensing, coordinating with site partners, and creating and communicating detailed schedules, logistics, and site information to staffMaximize efficiency of operation through comprehensive understanding of district calendar, operational details, management of clinic team, and efficient use of and oversight of regional data and data systemsInput/manage the input of accurate and timely data into relevant VTL systems, including the electronic medical records database (as applicable to PM and or in consultation with medical personnel), Basecamp (site scheduling system), dispensing system, public reimbursement billing (in consultation with VTL national public reimbursement personnel), and other systems as developed and introducedCoordinate vehicle maintenance with optician to keep clinic(s) and equipment in good working condition, maintain proper registrations and inspections, and coordinate with optician to plan for and ensure adequate supplies and inventory; on occasion you may be required to drive the clinic(s)Provide oversight to all regional staff including clinic and administrative staffProvide financial oversight for regional operations through monitoring of revenues and expenditures for the operationProvide input on expected exams to be provided and staffing hours (as needed) each month, quarter and/or year for budget development by CFOCollaborate with the Development Team and Director of Operations and assist in providing data, operational plans and other important information related to development and grant requirements.Attend grant meetings and site visits where necessary for purposes of donor and partnership developmentPatient Care Coordination, Patient Satisfaction, and Clinical Outcomes:Ensure accurate data entry and record keeping, within the organization's EHR (SPARTA), related to patient and procedure reports, in an effort to ensure ethical, accurate, and timely submission of public reimbursement charges for delivery of serviceQuality control of customer service, including prompt follow-up on any patient, family, or community partner comments and requests, and consistent professionalism of the programBuild positive organizational culture through verbal/written performance feedback, helping to troubleshoot problems as they arise, assisting staff in learning to problem solve, and through effective communication with key personnel and VTL leadershipAssist in communications, maintaining files of and providing local stories, photos, or other highlights proactively and as requestedPeople Leadership:Communicate with staff, sites, districts, and families and other key local constituents such as funders and press, to build long-term community and regional specific partnerships critical for the smooth functioning of the program and positive VTL image and reputation over timeIn partnership with the Director of Operations, ensure MOUs are established with school districts and community organizations and renewed on a yearly basisCollaborate with the Director of Operations, Development Team and Communication Team for Coordination of branded Glasses Celebrations.Collaborate with HR Department and Recruiting Team on hiring of all regional staff, including opticians, and/or other personnel, as neededCoordinate with Medical Director and Recruiting Team for staffing of optometristsCollaborate with HR Department on onboarding of all regional staff, including optometrists, opticians and/or other personnel, as neededCollaborate with HR Department to resolve employee relation issues and performance appraisals in a timely manner and developing/mentoring staffCoordinates onboarding training to ensure optician and operations staff are prepared to operate in the fieldSupports clinical and operations staff with on-going training to meet VTL policies and compliance standardsCollaborate with Medical Director to ensure new ODs receive proper training before beginning in the fieldRegulatory Compliance and Risk Management:Pro-actively coordinate operations and flag program issues with Director of OperationsUnderstand and comply with policies outlined in the VTL handbook as provided by VTL leadership and/or HR departmentProvide input on VTL policies, initiatives, and organization-wide projects as neededWho You Are:A strong leader with experience overseeing multiple staff in a fast-paced environmentA multi-tasker with the ability to prioritize tasks and organize responsibilities to manage various projectsA self-motivated, positive individual with a can-do attitude, excellent judgement, and the ability to work with uncertaintyA problem solver with a keen understanding of how logistical decisions impact othersA data analyzer comfortable compiling large data sets and the technology (such as Excel) required to compile and manipulate data, weighing multiple factors, balancing qualitative and quantitative information to make sound recommendations / produce robust solutionsA strong communicator, both written and verbal, with staff and community partnersYou live in or are willing to relocate to Sarasota, FloridaEducation:Bachelor's DegreeExperience:Background in nonprofit, education, or related fieldsExperience in logistics and project managementPrior budget management responsibilitiesPublic speaking experienceFundraising and grant writing experienceKnowledge, Skills,