Program ManagerThe Program Manager is the single accountable executive for delivery on the CNIC Fleet & Family Readiness IT Services IDIQ. You will own contract performance end-to-end as the primary interface with the Contracting Officer (KO) and COR, integrate Network, Cybersecurity, and Application domains through a standing Integration Review cycle, and operate a manage-by-exception governance model that meets quantified KPI thresholds across the contract life. You are the leader who turns a complex, task-order-driven environment into a predictable operating system.What you will ownFull P&L and delivery accountability across the IDIQ base period and all option years.Day-to-day relationship with the KO, COR, F&FR Program Office, and installation-level POCs.Integrated Master Schedule across all active task orders, with cycle-time commitments at each lifecycle gate.Manage-by-exception governance: ?24-hour decision latency on routine matters, ?4 hours on escalated matters, ?10 business days on scope changes.Live, COR-accessible Performance Dashboard reporting six committed quality KPIs monthly (FPY ?95%, defect escape ?2%, CAR closure ?10 business days, on-time delivery ?98%, QASP compliance ?95%, CSAT ?4.5/5).Cross-domain risk management on a 5×5 likelihood-by-impact rubric with predefined mitigation action plans for high-complexity work.Personnel: hiring, retention (target ?10% voluntary attrition), and time-to-fill commitments by labor category.Required qualificationsActive PMP certification.ITIL Expert certification (or ITIL 4 Managing Professional / Strategic Leader).10+ years progressive program management experience on federal IT contracts, including IDIQ task-order environments.Demonstrated success leading interdependent technical functions (network, cybersecurity, applications, enterprise systems) within a single P&L.Direct experience with DoD or NAF contracting environments; familiarity with CNIC Fleet & Family Readiness or comparable distributed Navy programs is a strong plus.Working fluency with PMI/PMBOK practices, Agile sprint execution, ITIL v4 service management, and SAFe coordination principles.U.S.
citizenship; ability to pass a background investigation.Preferred qualificationsHands-on experience operating a Performance Dashboard (ServiceNow, Power BI, Tableau, or equivalent) for Government oversight.Prior accountability for ISO 9001:2015 or CMMI Level III contract execution.RMF and ATO boundary fluency at the program-leadership level.Active or recent DoD security clearance.