Program ManagerLongmont, CO 80503 Salary Range: $90,000 – $115,000 Shift: 1st | Category: Business DevelopmentOur client is a leading provider of manufacturing technology and supply chain solutions for brand-name OEMs in the industrial, medical, and military/aerospace markets, with a U.S. headquarters and additional locations across the U.S. and Mexico.
This is an onsite role.SummaryThe Program Manager (PM) serves as the "voice of the customer" (VOC) and leader of the Customer Focus Team (CFT). The PM is accountable for operational performance to the customer and for achieving the company's internal financial goals tied to that account. The PM works directly with Account Management (AM) and the site General Manager (GM) to drive organic business growth, and with Business Development (BDM) to launch new customers, ensuring timely, successful delivery of products, services, and solutions aligned with both customer and internal objectives.
The PM also prepares and shares account metrics with AM, GM, or BDM to drive continuous improvement.Essential Job ElementsLead CFT meetings; maintain and share notes/action items internally and with the customer; follow up to close out action items on both sidesLead weekly/monthly customer meetings (frequency varies by account)Own the sales order process related to customer change requirementsDrive customer satisfaction while protecting the company's financial interests and goalsManage internal metrics reporting (inventory turns, quality, OTD, tariffs/duty recovery, PPVs, E&O, etc.) and customer-facing metrics (monthly/quarterly)Communicate NCNR parts to customers and obtain signoff; escalate to Account Management if no response is received; do not place parts orders without signatureInitiate CFT quotes/reprices with AM as needed; schedule kick-offs (low MVA, PPV, etc.) with Supply Chain Solutions Management (SCSM)Maintain working knowledge of MSA terms and conditions; partner with AM on end-of-life (EOL) agreements and contract reviewMaintain profitability per company objectives; review project costs against quotations to ensure margins are metDevelop and cultivate new business opportunitiesEscalate unresolved issues promptly to limit customer and internal riskManage ECO/ECN implementation and present cost impact to customers with recovery POPartner closely with Operations to ensure timely implementation of production schedulesInterface with key internal managers to escalate projects as needed for completionSupport all ISO standards and corporate/site 5S objectivesPresent excess & obsolete (E&O) inventory to customers monthly and drive resolution with AM; coordinate the E&O Mitigation PlanOther duties as assignedQualificationsEducationBachelor's degreeCEPM certification or equivalent experience preferredExperience3+ years of experience in electronics contract manufacturing preferredProgram Manager experience in an aerospace and defense environmentSkills/KnowledgeStrong leadership and problem-solving skillsExcellent written, verbal, and interpersonal communication skillsDetail- and solution-oriented; able to anticipate customer needs and respond proactivelyTeam player, highly motivated, and able to multi-task across multiple customers in a fast-paced environmentProficient in Microsoft tools, including Intermediate+ Excel skills for financial reporting; strong TEAMs/PowerPoint presentation skillsStrong organizational and prioritization skillsDiscretion, confidentiality, independent judgment, and professionalism representing the companyAbility to work collaboratively with suppliers/customers under direction and oversightFamiliarity with continuous improvement toolsProject management skills across multiple simultaneous projectsAvailable for travel up to 25% (domestic and international, including overnight)Ability to support a 24/7 global business operation as required