Senior Program ManagerWe are looking for a Senior Program Manager to lead quality measurement and strategy within the Trust & Safety (T&S) ecosystem. In this role, you will design and drive scalable quality frameworks, metrics, and reporting systems that ensure high integrity across enforcement and labeling operations.You will operate at the intersection of program management, data analytics, and product strategy, partnering cross-functionally to identify risks, improve decision-making, and enhance the effectiveness of enforcement systems and AI model training. This role requires a detail-oriented, data-driven leader who can challenge existing approaches and translate complex insights into meaningful business impact.Key ResponsibilitiesDesign and implement quality measurement frameworks, metrics, and monitoring systems to proactively detect issues across Trust & Safety operationsOwn and evolve the quality strategy and reporting mechanisms for high-complexity program areasBuild scalable reporting and insight systems to support hybrid (manual + automated) moderation environmentsPartner with cross-functional teams to ensure data integrity and alignment on quality standardsDevelop deep product and operational expertise to continuously refine quality measurement approachesRepresent T&S Quality with leadership, using data-driven storytelling to influence product, policy, and operational improvementsProactively identify quality risks, conduct root cause analysis (RCA), and drive corrective actions (RCCAs)Drive adoption of AI/ML and automation solutions to improve efficiency and scalability in quality managementChallenge existing methodologies and introduce innovative, statistically sound measurement techniquesBasic QualificationsBachelor's degree or equivalent practical experience5+ years of experience in program or project management, managing complex, large-scale initiativesExperience in Trust & Safety or operations-heavy environmentsStrong experience in stakeholder management and cross-functional collaborationProficiency in SQL and working with large datasetsExcellent problem-solving and analytical skills, with strong attention to detailStrong communication and storytelling skills, with the ability to influence senior stakeholdersPreferred QualificationsExperience in quality measurement, quality assurance, or metrics-driven environmentsDemonstrated ability to design, implement, and scale metrics frameworksExperience working with AI/ML systems, especially Generative AI evaluationsBackground in data analytics, experimentation, or statistical modelingUS Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.