Program ManagerThis is a Human Services leadership role supporting individuals with intellectual and developmental disabilities (IDD) in New Jersey. Candidates must have experience working within DDD-regulated residential programs. This is not an IT or corporate program management role.The Program Manager is responsible for oversight, coordination, staffing, compliance, and quality assurance of assigned residential programs.
This role ensures alignment with person-centered practices, organizational standards, and New Jersey Division of Developmental Disabilities (DDD) requirements.This position includes participation in an on-call rotation to support program operations, staffing needs, and emergency response outside of standard business hours.Essential duties and responsibilities include:Oversee daily operations of assigned residential homes and programsEnsure compliance with all New Jersey DDD regulations, licensing, and service standardsSupervise, coach, and develop Direct Support Professionals and supervisory staffMonitor staffing levels and collaborate with Recruitment and HR on vacanciesEnsure completion and accuracy of documentation, ISP implementation, and service deliveryConduct routine site visits, internal audits, and quality assurance reviewsMaintain continuous audit readiness across all assigned programsOversee incident reporting, investigations, and corrective action plansCoordinate communication with families, guardians, clinical teams, and external stakeholdersLead staff meetings, performance management, and accountability processesEnsure staff credentialing compliance, including CPR/First Aid training, and required certificationsSupport onboarding, retention, and training initiativesParticipate in on-call rotation and respond to after-hours program needsQualifications – Preferred:Experience managing multiple residential programsStrong audit and compliance leadership experienceFamiliarity with electronic health record/documentation systemsExperience with staff development and performance managementRegulatory / Compliance Requirements (DDD):Must meet all requirements set forth by the New Jersey Division of Developmental Disabilities (DDD)Experience supporting programs under the Community Care Program (CCP) and/or Supports ProgramCompletion of criminal background checks (state and federal)Fingerprinting clearance as requiredAdult Abuse Record Information (AARI) clearance if applicableMaintain a valid driver's license and acceptable driving historyEnsure staff maintain CPR/First Aid, Medication Administration, and required DDD trainingsEnsure compliance with Individualized Service Plans (ISPs), documentation, and reportingLead programs through audits, inspections, and licensing reviewsKnowledge, Skills, and Abilities:Strong leadership and team development skillsAbility to manage multiple programs and prioritiesStrong problem-solving and decision-making abilityExcellent communication and stakeholder engagement skillsHigh attention to detail in compliance and documentationAbility to work in fast-paced, compliance-driven environmentsSchedule:Full-time position. Schedule is based on operational needs and includes participation in an on-call rotation, which may require evenings, weekends, and holidays.Benefits:Medical, Dental, and Vision InsuranceHealth Savings Account (HSA) with employer contribution (if applicable)Flexible Spending Account (FSA) optionsPaid Time Off (PTO) and Paid Holidays401(k) Retirement Plan with employer match (if applicable)Company-paid Life Insurance and optional supplemental coverageShort-Term and Long-Term Disability InsuranceEmployee Assistance Program (EAP)Professional Development and Training OpportunitiesEmployee Referral Bonus Program