Program Manager, EPMO Demand Management

Program Manager, EPMO Demand Management

Experience: Manager
Salary: $80 - $100 per hour

Job Description

The Program Manager is a key leader responsible for managing all new project requests containing technology, evaluating and prioritizing them before they consume funds or resource capacity.

Responsibilities

Responsibilities include, but are not limited to:

• Partners closely with executive leadership, clinicians, and cross-functional teams to evaluate technology opportunities across the enterprise.
• Serves as the central point of contact for new project submissions, requests, and ideas.
• Reviews incoming requests to ensure business needs, value proposition, cost estimates, impacts, and risk levels are fully documented.
• Formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
• Facilitates priority scoring with the appropriate EPMO governance committee using models based on strategic alignment, impact, and urgency.
• Coordinates request reviews by governance committees to approve, defer, or reject the project.
• Maintains visibility across the demand lifecycle using ServiceNow.
• Directly manage projects which include closely and effectively managing project scope, schedule, budget, and benefit.

Skills

• Senior-level program management experience with business-critical strategic projects from the conceptual phase through solution implementation and project close.
• Must be able to work independently and demonstrate leadership in various situations.
• Apply PM best practices and rigor across all project deliverables and with the business units while promoting the EMPO standards for project management.
• Translate strategies into specific goals, tactics, action plans, and deliverables.
• Provide leadership in the requirements gathering process (both business requirements and technical requirements).
• Facilitate the technical design and build process with multiple partners, while ensuring business outcomes of the project are met.
• Facilitate collaboration between the project sponsor, the project team members, business, and clinical stakeholders.
• Responsible for driving project day-to-day operation activities along with project status reporting.
• Proactively identify, manage, and address change management.
• Ensure proper testing and acceptance of any solution with internal, business, and/or clinical partners, as appropriate.
• Lead the business in Operational Readiness, including transition plans, productivity dips due to transformations, standard operating procedures, workarounds, downtime procedures, etc.
• Develop and execute enterprise-level communication plans.
• Deliver on strategic alignment of projects to achieve overarching business objectives for the enterprise.

Qualifications

• 10+ years of healthcare IT project management experience.
• Must have a solid project management background in a hospital or health system IT environment.
• Demonstrated experience with multiple projects leading business process documentation and business process re-design across multiple functional areas.
• Demonstrated ability to communicate a vision, build relationships, and obtain buy-in.
• Experience with budgeting, including general accounting knowledge of Capital versus Operating expenses.
• Adept in project financial management and strong working knowledge of accounting principles (e.g., ROI analysis).
• Experience developing business cases.
• Experience with requirements definition and validation.
• Management of RAID logs, including bringing issues and other escalations to agreeable resolutions for all stakeholders.
• Ability to effectively manage multiple projects and competing priorities while maintaining attention to detail.
• Strong documentation/artifacts management skills.
• Proven record of delivering projects on time and within budget and scope.
• Demonstrated experience with executive-level communications: create and present materials.
• Ability to execute in a remote workforce environment; develop relationships and achieve desired outcomes with a remote workforce.
• PMP preferred, but extensive relevant experience will be accepted in lieu of PMP.

A bit about us

A leading healthcare system out west looking to add a Sr PM consultant proven within Healthcare IT EPMO.

Why join us?

• Long term consulting role- 6 month initial contract with option to extend.
• W2 or C2C pay rates.
• Top Tier Blue Cross Benefits.
• 401k.
• Paid Sick Days.
• Extensive Ops team that will handle day to day questions as needed. From start to finish of contract.

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