Program ManagerUnder direction of the Programs Director or assigned supervisor, the Program Manager is responsible for managing assigned program activities associated with maintaining quality academic and student services programs. Key position accountabilities:Manage, coordinate, and support assigned College Corps operational initiatives. Support the management, coordination, and implementation of the College Corps program including fellow recruitment, onboarding, support, training, compliance monitoring, and reporting requirements.
Assist with tracking project progress, timelines, and outcomes, and report status updates to department leadership as requested.Support day-to-day College Corps workflows and service delivery. Assist with coordinating daily operational activities for assigned College Corps functions to support timely, accurate, and consistent processing, in accordance with established procedures and deadlines.Provide workflow guidance and operational assistance to assigned College Corps staff. Provide task-level guidance, training reinforcement, and workflow organization support to assigned classified staff, under the direction of department leadership.
Refer performance concerns, workload issues, and staffing needs to supervisors as appropriate.Coordinate collaboration and support with Community Host Partners and Student Fellows. Facilitate outreach, onboarding and ongoing support to Community Host Partners and Student fellows throughout the program. Prepare and distribute documentation, reference guides, and training resources related to assigned program, as assigned and approved by department leadership.Participate in cross-functional coordination and prepare operational reports.
Participate in meetings, workgroups, and operational planning activities related to College Corps. Assist with follow-up on assigned action items and prepare routine summaries or reports documenting project activities, service trends, or workflow outcomes, as requested.Representative duties include managing the implementation of multiple project activities to meet or exceed assigned program(s) expectations, managing and monitoring budgets to ensure compliance with regulations, supervising and coordinating department planning and operations, coordinating the release of project information and outreach activities, developing and implementing methods to identify and serve students, participating in meetings and conferences related to programs, marketing the College and assigned program(s), and performing related duties as assigned.Minimum qualifications include a Bachelor's degree, two years of experience related to the area of assignment, and demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, ethnic, and disability backgrounds of community college students and employees.Knowledge and abilities include knowledge of student services available at the college, modern office procedures, financial record-keeping, pertinent laws and regulations, public speaking, record-keeping and report preparation methods, work direction and guidance, correct English usage, ability to evaluate and implement project goals, communicate information, interpret and apply policies and procedures, interact with and motivate others, maintain records and prepare reports, prepare and monitor budgets, supervise and provide work direction and guidance, understand and follow instructions, communicate effectively, establish and maintain cooperative working relationships, collaborate with college personnel and key project staff, and develop and facilitate orientations, seminars, and workshops.