Program Manager - Business Banking Academy

## Program Manager - Business Banking AcademyApply: Office: Columbus, OH: Full time: Posted Today: R # **Description****Duties and Responsibilities:** * Owns the Branch Business Academy curriculum, learning journey, facilitator materials, participant resources, role-play activities, assessments, and certification tools* Keeps academy content current and relevant by incorporating changes to Huntington products, processes, policies, systems, sales practices, and strategic priorities* Uses participant, field, leadership, and partner feedback to continuously improve the program and strengthen learning outcomes* Maintains clear content governance, version control, and readiness standards for each academy cohort* Serves as the lead facilitator for Branch Business Academy sessions delivered throughout the Huntington footprint* Creates an engaging, inclusive, and application-focused learning environment using discussion, practice, role-play, case studies, and customer scenarios* Administers participant assessments and certification activities and documents development or remediation needs when appropriate* Conducts in-market visits with recent academy graduates to reinforce learning and support consistent application after certification* Participates in joint customer and prospect appointments with branch colleagues, providing practical coaching before and after the interaction* Observes customer-facing behaviors, business banking routines, opportunity identification, solution positioning, and partner engagement* Provides timely, objective, and actionable feedback to local leadership regarding observed colleague strengths, skill gaps, and coaching opportunities* Partners with branch and business banking leaders to reinforce expectations and sustain post-certification execution* Coordinates content reviews and subject matter expert participation to ensure accuracy, consistency, and relevance* Represents the voice of branch colleagues and customers when collaborating on academy enhancements and business banking initiatives* Performs other duties as assigned **Basic Qualifications:** * Bachelor's Degree* 7+ years of related experience **Preferred Qualifications:** * Branch leadership, business banking leadership, or frontline business development experience* Experience in learning and development, instructional design, sales training, or adult learning* Experience coaching customer-facing colleagues through observation and joint appointments* Experience managing a multi-market or enterprise-wide capability-building program* Professional certification in training, facilitation, coaching, instructional design, or project management* Demonstrated knowledge of business banking products, solutions, customer conversations, and relationship development* Experience facilitating training, workshops, meetings, or capability-development sessions* Strong presentation, communication, coaching, organization, and stakeholder-management skills* Ability to provide clear developmental feedback and influence partners and leaders without direct authority* Ability and willingness to travel frequently throughout the Huntington footprint
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