Program ManagerJob Location: Bay Area, CA, RemoteJob Type: ContractUS Citizen/ GC /EAD (H4/L2/TN) preferred- No 3rdPARTIES RESUME C2C ACCEPTEDResponsibilities:Develop minimally viable project plans with milestones (i.e. iterative deliveries) to ensure scope, business value, stakeholders, cost, estimated timelines, risks and constraints are understood by delivery teamEnsure delivery status, issues, trends, achievements, risks and action plans are documented and transmitted transparently and without biasFacilitate the identification of areas of risk and develop appropriate mitigation strategies and escalation paths as appropriateContributes to design and implementation of enterprise Agile methodology, SAFe or equivalent SDLC across the organization to coordinate dependencies and collaborate with other teamsProactively respond to team level impediments and clear the path for effective delivery of value to customers; escalates when appropriatePartner with other Delivery Managers to create and implement best practices that will be used to guide and coach the delivery teams on Agile philosophy to deliver value frequently and iterativelyProcess health coach; identify measurable opportunities for improvement within assigned teams as well as across the organization resulting in a more effective delivery process.Facilitates discussions to break down barriers, drive resolution of conflicts, identify alternate approaches to solve problemsTriage unexpected issues and mitigate crisis incidents through coordination, resourcefulness, reporting, and escalationPartners with other Delivery Managers to drive continuous improvements to advance process maturity including process definition, template design, project and change management best practices into repeatable operational processesImprove delivery consistency and alignment with strategic objectives from initiation to implementationMinimum Requirements & Experience:Strong experience in managing Learning Management System/Solution ProgramKnowledge of Salesforce and exposure to Salesforce projects is highly desirableShould have managed Executive Communication and as well as communication with a globally distributed teamShould have experience in managing complex large programs that encompass – Employees, Customers, and PartnersMulti-Language, Multi-Currency, Multi-Time Zone experienceMinimum of 7 years of combined project management, scrum master and development work experience required, with at least 4 years using Agile methodologiesProven experience with enterprise-size projects in multiple technologies and functionsPrior experience managing Salesforce implementation programs – Sales Cloud, Service Cloud, Marketing Cloud is highly desirable.Advanced knowledge and proven expertise in project management tools such as Jira, RallyFlexible and open to changing priorities in a fast paced environment yet still able to balance compressed timeframes all while maintaining the highest levels of customer serviceStrong interpersonal skills with the proven ability to interact confidently and professionally with all levels within the organization, including senior executive leadershipKeen attention to detail, commitment to quality, critical thinking, and exceptional judgmentStrong work ethic and high initiativeTeam player with forward lean and optimistic outlookDemonstrated ability to coach others as well as strong conflict management and facilitation skillsBachelor's degree or equivalent experience requiredAgile and/or Scrum certification is required; advanced Agile certification strongly preferredPMP or similar certification preferred