Program ManagerLocation: Baltimore, MD (Hybrid)Summary of Responsibilities:Strategic Program Planning: Develop and maintain the comprehensive program roadmap, charter, and governance structure. Define program scope, goals, and deliverables in collaboration with senior leadership and key stakeholders.Governance & Leadership: Lead the Program Steering Committee, providing regular, transparent status reports on budget, schedule, risks, and milestones to executive leadership and City Council.Vendor & Contract Management: Serve as the primary point of contact for the selected implementation partner(s). Participate in contract negotiations, manage vendor performance, and ensure adherence to Service Level Agreements (SLAs) and contractual obligations.Financial Oversight: Manage the multi-million dollar program budget.
Responsible for meticulous tracking of expenditures, forecasting, and managing contingencies to deliver the program within budget.Stakeholder Engagement: Act as the central communication hub for all program stakeholders, including the Assessor's Office, Treasurer/Tax Collector, Finance Department, IT, City Council, and the public. Proactively manage expectations and build consensus.Organizational Change Management (OCM): Champion and co-lead a comprehensive OCM strategy. Ensure effective communication plans, robust user training programs, and business process re-engineering activities are successfully executed to drive user adoption and minimize disruption.Risk & Issue Management: Proactively identify, assess, and mitigate program-level risks (technical, financial, operational, political).
Manage and resolve escalated issues from individual project teams.Team & Resource Management: Lead a matrixed team of internal subject matter experts, IT professionals, and external consultants. Coordinate resources across multiple interconnected project workstreams (e.g., data conversion, system integration, testing, training).Integration & Technical Oversight: Ensure the new tax system integrates seamlessly with other core municipal systems, such as Workday, GIS, Permitting, and cashiering systems.Minimum Education and Experience Requirements:Technical background including a Bachelor's degree in Computer Science, Information Technology, or related field. Equivalent work experience will also be considered.Program Management – 5 yearsProgressive experience in managing large scale, complex technical transformations – 10 yearsExperience in financial systems is preferredApplication Development or Data Analysis backgrounds preferred along with experience managing SaaS vendors.Demonstrated knowledge of popular SDLC models, process, deliverables, and application.