Program ManagerWe are seeking a Program Manager to work directly with the Chief Operating Officer (COO) to lead modernization efforts across the Procurement and Contracting Services (PCS) and System Support Services (SSS) divisions. This role is critical to driving process improvements, implementing automation, and leveraging AI tools to streamline complex workflows.The Program Manager will serve as a bridge between teams, ensuring collaboration, alignment, and consistent execution of project plans. Success in this role requires strong leadership, consensus-building skills, and the ability to create a "nudge" environment—encouraging teams to adopt new practices and maintain momentum toward shared goals.Key ResponsibilitiesLead modernization initiativesDesign and implement projects that simplify and automate complex tasks in PCS and SSS.Integrate AI and automation tools to improve efficiency and accuracy.Drive collaboration and consensusFacilitate cross-division communication and decision-making.Build trust and alignment among stakeholders to ensure smooth implementation.Create a nudge environmentUse behavioral strategies to encourage adoption of new processes.Promote continuous improvement and accountability across teams.Ensure consistent project planningDevelop clear, actionable project plans with measurable milestones.Monitor progress and adjust strategies to meet deadlines and quality standards.Measure success and qualityTrack key metrics such as stakeholder satisfaction, cycle time reduction, and compliance.Report outcomes to leadership and recommend improvements.QualificationsProven experience managing complex projects in large organizations.Strong skills in consensus building, stakeholder engagement, and change management.Familiarity with AI, automation tools, and process improvement methodologies (e.g., Lean Six Sigma).Excellent communication and facilitation skills.Ability to work across multiple divisions and manage competing priorities.***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor.
The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen's client, allowing the user access to the required systems and technology.*** Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.