Program Manager

Liability Program ManagerCarl Warren & Company, a Venbrook Company, is a nationwide Third-Party Administrator (TPA) with deep roots in property and casualty claims, litigation management, and risk consulting. Since 1944, we've built our reputation by delivering trusted claims handling for both public and private sector clients.At Carl Warren, we value relationships. We focus on service, accountability, and measurable results.We offer:401k with company matchMedical, dental, vision, life, and disability insurancePaid Time Off (PTO)Paid holidays and sick leaveCareer development supportWork-life balance and flexibilityThe Liability Program Manager is responsible for handling complex liability claims involving high dollar exposure, litigation, and coverage analysis.

This role involves full life-cycle claims management, vendor oversight, legal coordination, and direct reporting to internal and external stakeholders.You will manage strategy, lead execution, and ensure high-quality outcomes for key accounts.Key ResponsibilitiesClaims Management & StrategyInvestigate, evaluate, negotiate, and resolve complex liability claimsPresent files in roundtable discussions and formal claim reviewsMonitor reserves for accuracy and timelinessOversee claims to ensure quality aligns with performance targetsLegal & Litigation OversightAttend mediations, depositions, and trials as neededDirect defense counsel and support litigation strategiesInterpret legal documents and manage litigation plansVendor & TPA OversightOversee third-party adjusters and ensure proper claim handlingIdentify and manage vendor performance related to both expense and indemnity outcomesStakeholder CommunicationReport claim updates to boards, claims counsel, and excess carriersCollaborate across departments and with external clientsTravel as requiredSpecial ProjectsTake on additional duties and assignments as business needs evolveQualificationsMinimum 10 years of P&C industry experienceAt least 10 years managing complex and litigated liability claimsBachelor's degree required; JD preferredInsurance designations (e.g., CPCU, AIC) a plusAdjuster licenses where requiredProficient in Microsoft OfficeStrong written and verbal communicationAbility to present and explain complex issues effectivelyExperience managing TPAs, defense counsel, and legal processKey SkillsStrong judgment in claim resolution strategySkilled in analyzing risk and anticipating outcomesExcellent relationship building and collaboration skillsProactive communicator and decision-makerDemonstrates continuous learning and technical growthUnderstands full claims lifecycle and workflowSalary up to $115k