Program ManagerThe Program Manager serves as the primary point of accountability for execution of the USPTO Asset Management Program, ensuring full compliance with contract requirements, performance standards, and mission continuity. The PM leads integrated operations across asset management, ServiceNow workflows, RFID systems, and reporting functions.ResponsibilitiesEssential Job Functions:Serve as primary interface with USPTO OAS, OCIO, and stakeholdersProvide overall leadership, oversight, and direction to all program personnel to ensure consistent, compliant, and SLA-driven performance across all asset management operationsDevelop and implement the Quality Control Plan (QCP) in accordance with contract requirementsEnsure compliance with all service-level agreements (SLAs) and key performance indicators (KPIs), including inventory accuracy (?95–98%), data update timelines (?48 hours), and timely execution of ServiceNow workflow and ticketingOversee integrated operations across:Asset Management System of RecordServiceNow workflowsRFID tracking systemsEnsure system-of-record data integrity and alignment between physical assets and system data through oversight of validation and reconciliation processesLead risk management, issue resolution, and continuous improvement initiativesEnsure continuity of operations through proactive staffing, risk mitigation, and performance monitoring across all asset management functionsOversee staffing, onboarding, and performance management of program personnelSupport continuous process improvement initiatives and compliance with USPTO asset management policies and federal property accountability standardsQualificationsNecessary Skills and Knowledge:Familiarity with ServiceNow environments, SLAs, and performance metricsDemonstrate excellent written and verbal communication in interpersonal exchanges.Highly organized with great attention to detail.Minimum Qualifications:8–12+ years federal program management experienceExperience managing enterprise asset management or IT service environmentsDemonstrated experience with SLA-driven contractsPreferred Qualifications:PMP certificationPay and Benefits At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience.
As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.