Program Manager - Ai AgencyEVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.We get fired up when people talk about getting—and staying—healthy. That's where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one's health more achievable, connecting patients and physicians with the information and tools they need.We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry.
We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.Job DescriptionEVERSANA's AI Agency is redefining how life sciences brands plan, create, and activate omnichannel marketing. We operate at the intersection of AI-driven content intelligence and precision omnichannel execution - combining the EVERSANA AI Agency Platform (built on Google Cloud, Gemini, and Vertex AI) with the Orchestrate™ Omnichannel Operating System to deliver measurable commercial impact for pharma and biotech brands.We are a practitioner culture. That means we don't wait for the industry to catch up - we explore, we build, we break things, and we figure out what AI can actually do in a regulated commercial environment before our clients have to ask. If you are the kind of person who has already built your own workflows in tools like Gemini, Claude, Perplexity, or Midjourney- who reads the release notes, experiments on weekends, and shows up to client meetings with something real to show - this role was written for you.The Program Manager is the operational backbone of client engagements within the AI Agency. This is not a traditional project management role - it is a delivery leadership role that owns the execution of complex, multi-workstream client engagements from kickoff through sustained performance.
You will serve as the connective tissue between strategy and execution, ensuring that what we promise in a scope of work translates into delivered value on time, on budget, and with measurable client impact.You will own the day-to-day orchestration of client work - coordinating Strategic Operators, Creative Operators, Activation Directors, and platform teams to deliver unified outcomes. You will translate client objectives and strategic plans into executable project plans, manage resources and timelines, navigate dependencies and blockers, and ensure every engagement operates with clear accountability and predictable delivery rhythms. This role requires someone who can hold the line on scope, anticipate risks before they become problems, and drive teams toward outcomes without losing sight of the bigger strategic picture.QualificationsWhat Are We Looking For?Experience7+ years of experience in project management, delivery leadership, or program management within pharma, life sciences, healthcare marketing, or agency environments, with a track record of delivering complex, multi-workstream client engagements on time and on budget.Demonstrated experience managing cross-functional teams in a client delivery environment - including coordinating creative, strategy, technology, and operations teams to deliver unified outcomes.Working knowledge of pharma commercialization and marketing operations - including brand strategy, omnichannel campaign development, content production workflows, regulatory review processes, and the compliance requirements that govern pharma marketing.Experience managing project budgets, tracking resource utilization, and operating with P&L accountability - with an understanding of how delivery efficiency impacts account profitability.Prior experience working in a fast-paced, early-stage, or high-growth environment where processes are still being built and adaptability is required.Skills & CapabilitiesDelivery operator: You know how to take a complex scope of work and break it into executable plans with clear owners, deadlines, and success criteria - and you know how to keep those plans on track without becoming a bottleneck.Coordination expert: You can orchestrate multiple teams, timelines, and dependencies simultaneously - ensuring nothing falls through the cracks and everyone knows what's expected of them.Clear communicator: You can run a client meeting with confidence, deliver a difficult message with clarity, and write a status update that tells people what they need to know without wasting their time.Scope guardian: You know where advisory ends and execution begins, and you hold that line with clients and internal teams - even when it's uncomfortable.Problem solver under pressure: You don't panic when things go sideways - you assess the situation, build options, make decisions, and keep the team moving forward.Process builder: You see patterns in chaos and build lightweight systems that make work more predictable, scalable, and repeatable without adding bureaucracy.Practitioner Mindset - Non-NegotiableThis is a hard filter, not a cultural nicety. EVERSANA AI Agency is a practitioner culture. We expect every member of this team to be an active explorer of AI and marketing technology - not because it's trendy, but because our clients are paying us to know what's possible before they have to ask.You are actively using AI tools in your daily work right now - not just for writing emails, but to build workflows, test prompts, generate creative, analyze data, and solve problems you haven't been trained to solve yet.You follow what's happening in the AI and martech space closely enough to have real opinions - about what works, what doesn't, what's overhyped, and what pharma brands should actually pay attention to.You experiment before you wait for permission.
When a new tool drops, you open it. When a client asks 'can AI do X?', you've already tried.You can credibly demonstrate what AI-generated content, journey logic, or platform automation looks like to a skeptical CMO - not in theory, but with something you've actually built or run.You are energized by ambiguity and early-stage environments - you know how to operate in a space that is still being defined, and you help define it.You hold high standards for clarity and push back when a plan isn't ready to execute.You default to intellectual honesty with clients, even when the honest answer is 'not yet.'You care about measurable outcomes, not just smooth engagements.