Program Manager - Admin II

Program Manager - Admin IISan Diego, California, United StatesAbout the JobProgram Manager - Admin IIResponsibilitiesDrive customer engagementRun the operating cadence with the customer and the account team: weekly check-ins, monthly reviews and quarterly business reviewsIdentify and build a relationship with an executive training sponsor at the customer early in the engagementShare clear, regular status updates covering progress, what's next, and any risks, each with a recommended solutionOwn the learning plan and its deliveryTurn each customer's training investment into a structured, time-bound learning plan by role and skill level, tied to the customer's business priorities and use casesTrack what's been purchased, used and scheduled, and make sure training is used on time rather than left to expireSecure delivery capacity (instructors, dates, lab environments, travel) ahead of time against the planCapture technical contextRun discovery deep enough to understand what the customer's teams are building, which tools they use, and where their skill gaps areProduce hand-off summaries that a solutions architect or instructor can act on without another meetingTurn training into customer insightMake sure the account team receives a summary after every training session covering attendance, use cases, blockers, new teams and suggested next stepsShare important signals with the account team quickly, along with a recommended next stepGrow the partnershipWork with the account team to map the customer's use cases and proactively recommend where training would speed adoption or reduce support issuesIdentify and drive training expansion and renewal opportunities through to close, backed by a clear training proposalGet involved before new training agreements are signed to confirm scope, formats, lab needs, travel and success measures, so there are no surprises laterHelp us scaleUse AI and automation to improve how we plan, deliver and report on trainingBring customer feedback to our curriculum, product, delivery and operations teams to improve the enablement experienceHow You'll Work with the TeamA Customer Enablement Architect leads the commercial strategy and the initial training agreement for each customer.Once the customer commits to a significant training investment, you take ownership of the program: delivery, utilization, expansion and renewal.You'll keep the wider team informed with regular updates while running your customers' programs independently.How Success Is MeasuredLearner growth: more people at each customer actively building skills on DatabricksUtilization: purchased training used on schedule and in full by the end of the termTraining coverage: customers reaching target levels of trained and certified usersGrowth: training expansion and renewal opportunities you identify and help closeCustomer value: customer satisfaction and measurable outcomes tied to the customer's goalsIn your first 90 days, you'll have a regular cadence running with each customer, training usage on plan, measurable learner growth, and at least one new training opportunity identified with the account team.Requirements8+ years in program management, customer success, account management or training, with a track record of high-touch engagements with enterprise customers1+ years in data, analytics, AI or cloudProven ability to own a portfolio of customers, drive outcomes across many teams, and move forward without waiting for directionStrong commercial instincts: able to spot opportunities and take them to close with an account teamTechnical enough to run credible discovery on a modern data and AI platform (data engineering, SQL and BI, streaming, data governance, machine learning and generative AI). You're not expected to deliver hands-on training.Executive presence with customer learning leaders and business sponsors; comfortable leading kickoffs and business reviewsData-driven: you report with numbers (learners, utilization, enrollments, satisfaction, pipeline), not anecdotesFast, clear communicator: same-day follow-ups, no surprises, and a solution with every problemComfortable with ambiguity and building a new program from the ground upNice to HaveExperience in a training, enablement or learning business, in either sales or deliveryExperience with public-sector procurement and deliveryA Databricks certification, or willingness to earn one within the first 90 daysSkillsAI or cloudcustomer successaccount management