PROGRAM MANAGEMENT SPECIALIST

Program Management SpecialistYour specific responsibilities include reviewing programs, services, forms, and reports, and conferring with management and users to identify problems and improvements. You will also gather and organize information on problems or procedures, confer with personnel to ensure successful functioning of newly implemented systems or procedures, secure, evaluate, and document evidence, and manage change control processes. Additionally, you will create tickets for IT resources, prioritize work, and minimize disruption of services.

You will lead weekly change control meetings, notify agency IT resources of potential service disruptions, and maintain current COOP plan documentation. You will also oversee quarterly testing for critical applications, act as the point-of-contact for COOP communications in the event of an emergency, administer enterprise-wide licensing processes, and assist with communications sent to end users.Required knowledge, skills, and abilities include proficient computer skills, knowledge of monitoring processes and ticketing software, knowledge of computer databases, understanding of laws, legal codes, court procedures, and government rules and regulations, and the ability to communicate effectively, establish and maintain working relationships, conduct fact-finding research, organize data, plan and prioritize work assignments, work independently, maintain accuracy and attention to detail, maintain confidentiality, and identify the nature of problems using logic and analysis.Qualifications include a high school diploma or equivalent, two years of professional experience in data entry, proper telephone and email etiquette, business document and correspondence preparation, and two years of professional experience in reviewing, auditing, and analyzing documents for specific criteria, applying applicable laws, rules, regulations, policies, and procedures, researching and gathering data, and preparing reports and correspondence.