Program Management SME

The Pennsylvania Turnpike Commission is seeking a Program Management Subject Matter Expert to lead artificial intelligence strategy and implementation across the organization. This is a full-time remote position based in the United States, available for a 12-month engagement.

Responsibilities

• Provide program-level leadership for incorporating artificial intelligence applications and solutions into organizational areas of business and IT operations.
• Assist in the development and implementation of an AI roadmap, strategic AI initiatives, and general AI program management.
• Provide AI strategic management for the implementation of selected AI solutions within business and IT organizations.
• Assist in defining the long-term AI operating model, including organizational roles, responsibilities, governance structures, and processes necessary to sustain AI capabilities.
• Facilitate collaboration between business units and Information Technology to ensure successful implementation of AI initiatives.
• Provide strategic guidance regarding AI technology platforms, vendor evaluations, procurement activities, and implementation approaches, working in collaboration with the Technology Innovation Management team.
• Recommend workforce development strategies, training plans, and operating models to support long-term AI capabilities.
• Provide management oversight for a portfolio of projects, ensuring alignment with long-term strategic objectives.
• Develop an AI program strategy focused on aligning programs with organizational goals and perform gap analysis to identify areas for improvement.
• Provide high-level project oversight to ensure projects contribute to broader objectives and facilitate communication between executives, teams, and partners.
• Assist in identifying and resolving current process bottlenecks and optimizing resource utilization.
• Work independently to accomplish assigned tasks and duties.
• Carry out all work in adherence to organizational standards, policies, and procedures.
• Utilize various software and technology tools to perform job duties.
• Perform additional tasks and duties as assigned.

Qualifications

• Required
  • 10+ years of hands-on experience in information technology, project management, and contract negotiations.
  • 10+ years of experience providing consulting and oversight for business-process change management dealing with integration of new technologies into the business environment.
  • Proven track record using ITIL4, the Prosci ADKAR model, or Agile Change Management Methodology for change management implementation during prior engagements.
  • 3+ years of experience in the integration of AI solutions in business and IT environments.
  • Proficiency in the Microsoft Office 365 suite of business software, including Teams, Word, Excel, PowerPoint, and SharePoint.
  • Bachelor's degree in business management, information systems, or related field.
• Preferred
  • Project Management Professional certification.
  • Six Sigma certification.
  • ITIL4 certification.
  • Cybersecurity certification.