We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
Responsibilities
- Serve as the senior executive point of contact for a portfolio of key strategic customers, owning the end‑to‑end customer relationship and ensuring a customer‑first operating model across the business.
- Lead and develop a high‑performing team of Program Managers responsible for daily execution, customer communication, and order delivery for assigned customer programs.
- Own overall customer satisfaction, delivery performance, and relationship health for assigned accounts, proactively identifying risks and driving resolution before issues impact the customer.
- Provide strategic program leadership across the customer lifecycle—from opportunity intake and quoting through execution, delivery, and change management.
- Partner closely with Sales, Engineering, Operations, Supply Chain, and Logistics to ensure customer requirements are translated into clear internal priorities and executable plans.
- Establish and lead a disciplined customer operating cadence, including executive‑level customer reviews, program health reviews, and managing blocking issues.
- Ensure consistent, timely, and professional customer communication across all touchpoints, setting expectations and reinforcing accountability internally and externally.
- Oversee order management and execution for strategic customers, ensuring on‑time, in‑full delivery and adherence to customer quality, cost, and specification requirements.
- Provide leadership and governance for pricing, scope changes, and cost impacts, partnering with Account Managers and internal teams to align customer expectations with business outcomes.
- Represent the voice of the customer within the organization, advocating for customer needs while balancing operational capabilities and business priorities.
- Drive continuous improvement in customer experience, program execution, and team performance, demonstrating data, metrics, and feedback.
- Develop talent and succession within the Program Management team through mentoring, performance management, and capability building.
Qualifications
- A bachelor's degree is preferred.
- Ideally 8+ years of experience in program management, customer operations, or production‑focused environments, with direct customer accountability.
- Validated experience leading and developing teams, ideally within a customer‑facing, cross‑functional organization.
- Demonstrated success owning strategic customer relationships and leading complex programs with high visibility and impact.
- Strong business insight with working knowledge of manufacturing operations, planning, scheduling, supply chain, costing, and logistics.
- Ability to operate credibly at the executive level with customers and internal leadership.
- Track record of getting results through cross‑functional influence.
- Data‑driven approach with experience using metrics to manage performance, identify risk, and drive improvement.
- Comfort operating in a fast‑paced, high‑growth environment while maintaining strong rigor and structure.
- Ability to work hybrid from our Anoka or Blaine, MN locations, and travel up to 25% of the time if needed.
Benefits
Pay Transparency: nVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance.
Compensation Range: $172,900.00 - $257,000.00
Benefit Overview:
- Medical, dental, and vision plans with flexible spending accounts, short‑term and long‑term disability benefits, critical illness, accident insurance, and life insurance.
- 401(k) retirement plan and an employee stock purchase plan, both including a company match.
- Other supplemental benefits may include tuition reimbursement, caregiver or parental leave, backup care services, paid time off (including volunteer time), a well‑being program, and legal & identity theft protection.