Program Information SpecialistThe Renfrew Center offers an unmatched opportunity, in the field of eating disorders, for a Program Information Specialist to work in an environment that changes lives. The Renfrew Center provides opportunities for individuals of all backgrounds, that have the desire and passion to foster a positive outcome and impact on our patients' lives.The Renfrew Center's research-based treatment model, for eating disorders, is focused on treating the whole person and helping them lead a rich and fulfilling life.Our commitment to you – We are committed to providing every employee the opportunity for personal and professional development through:401(k) with company matchHealthcare benefitsVacation and sick daysEmployee referral programEmployee discounts to various stores, amusement parks, events, etc.Continuing education (CE) programs and trainingAdvancement opportunities within the organizationPosition Responsibilities:Provide information about all of The Renfrew Center's programming to patients, families, and professionalsActively engage consumers in a highly responsive manner while utilizing sales ability to assist patients, families, and professionals to move forward with Renfrew servicesCompile information regarding patient's demographics, basic symptom and treatment history, and insurance benefit information to enter into electronic database accurately and timelyMaintain follow-up contact including outreach calls or emails to patients, families, and professionals to asset patients in entering treatment at The Renfrew CenterMeets established departmental metrics such as % of calls to intakes, % of intakes to assessments, etcProvides tours of The Renfrew Center and provide an explanation of the assessment /insurance/referral processDemonstrates professionalism and understanding of the functional/developmental age of the individual servedRequirementsEducation, Competencies and Credentials:BA/BS in Human Services, Social Work, Psychology or related fieldsales experience preferably in a behavioral health facilityDemonstrated telephone sales presence requiredExcellent verbal and written communication skillsOutstanding organizational and time management skillsProficiency with Microsoft Office ProductsAbility to work well in a team settingHours: 40 hours per week Monday through Friday, some evening requiredThe Renfrew Center provides cisgender adolescent girls and adult women, transgender, and non-binary individuals with the tools they need to succeed — in recovery and in life. Offering a warm, nurturing environment, Renfrew's treatment philosophy emphasizes the importance of a collaborative therapeutic relationship, a feminist-relational approach, and the belief that every person needs to actively participate in their own recovery.