Program Director - High Reliability Organization

Job Responsibilities

The Program Director for High Reliability Organization (HRO) will be supporting both Sibley Memorial Hospital in Washington, D.C. and Suburban Hospital in Bethesda, MD. Sibley Memorial and Suburban are community hospitals within the National Capital Region that offer routine and complex care for a variety of specialties.

Our patients come from all over the world — and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. Make it Happen at Hopkins.

Role Accountabilities Include:

• Develop, implement, and monitor comprehensive project plans for High Reliability Organization (HRO) initiatives, including scope, schedule, and resource allocation, to ensure successful project delivery
• Provide leadership and coordination for National Capital Region (NCR)-wide HRO initiatives designed to strengthen safety culture, improve patient outcomes, reduce harm events, enhance workforce engagement, and advance organizational reliability
• Support achievement of quality, safety, patient experience, workforce, and operational performance goals
• Advise leaders of other Johns Hopkins’ entities who are developing and deploying HRO tactics outside of the NCR to support their success and to align tactics across the organization
• Communicate extremely effectively with all stakeholders, including senior leadership, physicians, managers and frontline staff
• Lead multidisciplinary teams, committees, workgroups, and Safety Coach networks

Qualifications:

• Bachelor’s degree in healthcare administration, public health, nursing, organizational leadership or related field
• Master’s degree preferred
• 10+ years’ experience in project management within a healthcare or hospital setting with expertise in High Reliability Organization principles and culture transformation
• Certified Professional in Patient Safety (CPPS), Certified Professional in Healthcare Quality (CPHQ), Lean, Six Sigma, or related certification preferred
• Experience leading enterprise-wide quality, patient safety, culture, or HRO initiatives, working with executive and physician leadership, managing multidisciplinary teams, committees, and large-scale organizational change efforts (preferably in acute care hospital environments)
• Ability to influence leaders and frontline staff across multiple hospitals and disciplines
• Knowledge of patient safety, quality improvement, change management, and performance improvement methodologies
• Strong facilitation, presentation, coaching, and leadership skills