Program Coordinator - San Carlos st.

New Patient CoordinatorWe are seeking a professional and friendly New Patient Coordinator to support daily administrative functions in a fast-paced healthcare environment. This role is the first point of contact for patients and visitors, requiring excellent customer service, organization, and multitasking skills.ResponsibilitiesThe following duties represent the primary responsibilities of this role; however, additional tasks may be assigned as needed to support clinic operations.Onboarding of ClientsCoordinating Initial Appointments (Therapy, Psychiatry, Orientation)Sending Emails after coordinating appointmentsAdministrative work using EHR, Excel, Outlook, Teams, and other systemsKeeping track of IA's in the EHR with Admissions Teams and identifying Internal ReferralsInforming JIT of Emergency Medication Refills, when applicableScheduling Parent Appointments as Requested by ProvidersDocumenting Client Attendance Changes and Editing EHR SchedulesCalling Clients when they are not present for the program and informing Clinical Managers when neededIndexing Documents as RequestedReprinting Daily Program Schedules, Welcome Packets, Orientation Acknowledgments, WRAP Packets, and other materials as neededSupporting providers and clinical staff with basic Medical Assistant dutiesTaking and documenting client vital signs, as requestedAssisting with medication reconciliation and updating medication information in the EHR, as directedPreparing clients for provider appointments and assisting with basic clinical room preparationAssisting with specimen collection, point-of-care testing, or other basic clinical tasks within the scope of MA certification and clinic protocolsMinimum QualificationsHigh school diploma or equivalentCurrent Medical Assistant (MA) certification requiredPrevious experience in a front desk, receptionist, or customer service role in a healthcare setting (required)Previous experience working in a medical or behavioral healthcare setting preferredStrong organizational skills and attention to detailProficiency in computer systems and Microsoft OfficePreferred QualificationsExperience with electronic health record (EHR) systems or medical practice management softwareKnowledge of medical terminology and pharmacologyExperience performing basic Medical Assistant clinical dutiesBilingual abilities to support a diverse patient populationAdditional certification in office administration is a plusSkills & CompetenciesExcellent written and verbal communication skillsStrong customer service and interpersonal skillsAbility to multitask and prioritize in a fast-paced environmentProfessional attitude and appearanceProblem-solving skills and ability to remain calm under pressureStrong time management and organizational abilitiesAbility to work collaboratively with staff, physicians, and clinical personnelDetail-oriented and results-drivenKnowledge of basic clinical procedures and patient-care protocolsAbility to accurately document clinical and administrative information in the EHRAbility to obtain and document vital signs accuratelyKnowledge of medical terminology, medications, and basic clinical workflowsAbility to maintain patient confidentiality and handle sensitive information appropriatelyJob TypeFull-timeExperienceFront Desk Receptionist: 2 years (Required)Medical Assistant: 2 year (Preferred)EHR/EMR: 1 year (Preferred)Benefits401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offParental leaveVision insuranceLicense/CertificationCertified Medical Assistant (Required)Shift AvailabilityDay Shift (Required)Work LocationIn person