Program Coordinator (Lee County) Civil Case Management

Program CoordinatorWHY SHOULD YOU APPLY TO THE ADMINISTRATIVE OFFICE OF THE COURTS FOR THE 20TH JUDICIAL CIRCUIT?Great working environmentGrowth and Development OpportunitiesCompetitive Benefits PackagePaid Time Off (Vacation and Sick)Public Service Loan Forgiveness Qualifying EmployerTuition AssistancePaid HolidaysRetirement Plan Options457 Deferred Compensation PlansSUMMARYThe Program Coordinator is a highly professional supervisory position that assists with the day-to-day operations of the Circuit Civil Case Management Program. The Program Coordinator acts as lead case manager, provides supervision to professional case management staff, continually monitors and improves case management practices for the effective and efficient disposition of civil cases, and compiles case tracking reports for the Judiciary and Court Administration. This position performs diverse tasks requiring a vast knowledge of legal procedures.

Effective working relationships are established with the judges, court system personnel, attorneys and the general public. The program managed by this position is designed to promote continuous case management and early resolution of disputed issues and to ensure that judicial resources are reserved for complex issues. This position reports to the Civil Manager and Civil/Family Division Director.

The Program Coordinator's primary responsibilities include the following: (1) Supervision and Leadership, (2) Management and Development, (3) Lead Case Manager; and (4) Other duties as assigned.Examples of DutiesESSENTIAL DUTIES AND RESPONSIBILITIES(1) Supervision & LeadershipProvide leadership to case management staffSupervise case management staffAssist with or perform as directed annual performance evaluationsOversee the efficient and effective processing of a large volume and variety of casesTrain staff on proper case identification and interpret pending case load listsTrain staff on the use of various court programs and applications(2) Management & DevelopmentMaintenance of case management plansAssist in the development and implementation of best practices for case managementMaintain and provide case management reports and statistical information, when requiredMeet with Judges as needed to review case data, workflow management etc.(3) Lead Case ManagerConduct case managementMonitor case movement by case management staff to promote effective and efficient disposition of casesReview pending case data and report for case integrity and accuracyReview pending case data for cases that need judicial interventionMonitor caseload reports for compliance with services of process time standards, as well as general time standardsPrepare case management plansPrepare draft orders as directedCase research(4) Other Duties as assignedTypical QualificationsQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of:State of Florida laws that pertain to civil casesState of Florida Rules as they pertain to civil casesExtensive knowledge of the State Courts SystemPersonnel management techniquesCase management techniquesDifferentiated Case Management principles and techniquesAbility to:Work efficiently and effectively with a large volume of casesDeal effectively with judges, non-judicial personnel, attorneys, mediators, and the general publicEffectively lead and develop staffDeal effectively with people in stressful situationsGrasp, comprehend, and analyze complex legal issues and complicated factual detailsCommunicate ideas and concepts effectively verbally and in writingTravel to attend training, seminars, conferences and/or meetings within the circuit and within the State of Florida.Exercise discretion, confidentiality, impartiality, and honesty in handling matters before the courtMaintain organization and meet deadlines.Supplemental InformationEDUCATION and/or EXPERIENCEBachelor's degree from an accredited college or university with an emphasis on management, criminal justice, psychology, sociology, or a related field.Four years of experience in legal or public administration, two years of which should include supervisory experience.Responsible professional level case management experience in a state courts system may substitute for the education on a year-for-year basis.CERTIFICATES, LICENSES, REGISTRATIONSValid Florida Driver's License with an acceptable driving recordSUPERVISORY RESPONSIBILITIESThis position supervises professional staff