Program Coordinator II– Health Professions Resource Center

Program Coordinator II– Health Professions Resource CenterThe full-time Student Success Coordinator provides a high level of customer service and student support to the office of Health Professions Resource Center.This position is not eligible to new sponsorship now or in the future.Position InformationAnnouncement Number - STAFF - VA - 27068For questions regarding this position, please contact: Hilary Becker , email: Title - Program Coord IIWorking Title - Program Coordinator II– Health Professions Resource CenterBrief Position Overview - The full-time Student Success Coordinator provides a high level of customer service and student support to the office of Health Professions Resource Center.Position Number - 4M1731Department - University StudiesDivision - Office of Academic AffairsAppointment Type - ClassifiedContract Term - Fiscal YearSemesterFLSA - Non-ExemptUnion Affiliation - FOCUS-MFPEFTE - 1.0Benefits Eligible - EligibleSalary - Starting at $21.99 per hour, commensurate with experience, education, and qualifications.Contract Type - Classified SalaryRecruitment Type - OpenGeneral Statement - Health Professions Resource Center (HPRC) is a pre-professional advising office that supports MSU students and alumni of any college of degree program. The office provides critical professional support within the areas of exploration, preparation, and application to health and allied health programs. The HPRC office focuses on individualized support plans for each student that guide their academic and professional journey during and after their time at Montana State University. HPRC is also home to the post-bacc pre-medical certificate program for students who are career changers and require a substantial amount of coursework to fulfill pre-requisites for their graduate school applications.Duties and Responsibilities - The Student Success Coordinator is required to provide a high level of administrative support, customer service, and technical support to Health Professions Advising. The Student Success Coordinator will enhance the quality and effectiveness of undergraduate, post-bacc, and graduate student pre-professional support, services and experiences with high level advising and technical support to students, faculty, and staff. Responds and works with campus departments to resolve academic issues. Maintains student electronic files, keeping up-to-date with university procedures, interpreting university academic policy and providing academic advice to faculty and students. Other related office duties may be assigned.Required Qualifications – Experience, Education, Knowledge & Skills - Bachelor's degree in a relevant field with experience working with undergraduate college students in an academic or student support setting, or an equivalent combination of education and/or experience.

Experience working with academic curricula, degree requirements, policies and procedures in a higher education setting. Progressively responsible experience providing customer service in an office environment or an equivalent combination of relevant education and/or experience. Demonstrated excellent customer service and written and verbal communication skills to serve constituents from all backgrounds. Demonstrated competence organizing and prioritizing multiple work assignments with a high degree of accuracy and close attention to detail, while meeting deadlines, and exercising adaptability to changing priorities in a busy office setting with constant interruptions. Demonstrated competence using personal computers and software, such as word processing, spreadsheets, electronic calendars, and e-mail. Microsoft Office Suite preferred.Preferred Qualifications – Experience, Education, Knowledge & Skills - Master's degree.

Experience working as an undergraduate academic advisor or student success coordinator. General knowledge of higher ed. curricula, policies and procedures.

Experience working with enrollment and degree auditing software, such as DegreeWorks, CatCourse, Banner, MyInfo and/or relational database. Demonstrated experience maintaining and updating websites.

Experience composing, editing, and distributing newsletters.The Successful Candidate Will - Possess strong interpersonal skills and enthusiasm to work with and guide students as they discover and attain their academic and life goals. Possess the ability to create positive rapport and strong working relationships with colleagues throughout the MSU community, to include: administrators, faculty, staff, other professional advisors and student support professionals. Possess strong written and oral communication skills. Possess the ability to troubleshoot problems and have candid conversations.

Experience and awareness of how to manage and maintain confidential information Have proven ability to work independently and in a team environment. Have the ability to represent the department, college and university in a professional and courteous manner. Actively pursue training and professional development opportunities. Demonstrated ability to communicate effectively with varying populations. Communicate effectively with employees and the public, both in person and over the phone. Handle confidential records and information. Act as a team player, establishing and maintaining effective working relationships with co-workers and the public.Position Special Requirements/Additional Information - This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time.Physical Demands - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.This position has supervisory duties? - NoPosting Detail InformationNumber of Vacancies - 1Desired Start Date - Upon completion of a successful search.Position End Date (if temporary)Open DateClose DateApplications will be: Screening of applications will begin on September 23rd, 2026; however, applications will continue to be accepted until an adequate applicant pool has been established.EEO Statement - Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law. In compliance with the Montana Veteran's Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran's preference, please complete the veteran's preference information located in the Demographics section of your profile.Applicant DocumentsRequired DocumentsResumeCover LetterOptional Documents