Program Coordinator – DMEThe Program Coordinator – DME plays a key role in supporting the daily operational needs of the Durable Medical Equipment program. This position ensures smooth coordination between referral sources, healthcare providers, patients, and internal teams to maintain efficient business operations. As stated in the job description: "Responsible for performing the daily operational needs associated with assigned program and provide support to other health care agencies to ensure efficient operation of the business unit."Key responsibilities include managing incoming referrals, confirming delivery and pickup tickets, overseeing monthly billing processes, serving as the primary point of contact for program referral sources, communicating with referral sources, healthcare providers, patients, and families regarding documentation requirements and referral progress, assisting management in reviewing funding source contracts, supporting inventory processes, ensuring program readiness for CHAPS survey compliance, assessing client healthcare needs, maintaining up-to-date knowledge of insurance requirements and regulations, preparing monthly productivity reports, and maintaining product line knowledge to support training, cross-selling, and promotional efforts.Minimum qualifications include a high school diploma or equivalent, 2–3 years of experience in Durable Medical Equipment (DME) preferred, annual CEUs as required, a valid driver's license and acceptable driving record, and the ability to use Meritus or personal vehicles in accordance with policy guidelines. Previous medical experience is preferred, along with strong knowledge of insurance rules and regulations, excellent communication skills, and proficiency in Microsoft Excel and Word.This role includes a variety of physical and cognitive demands as outlined in the job description. From the document: "This description of job responsibilities is intended to reflect the major responsibilities and duties of the job, but is not intended to describe minor duties or other responsibilities as may be assigned from time to time."Why join us? You'll be part of a mission-driven team supporting patients, families, and healthcare partners with essential medical equipment and services. This role is ideal for someone who thrives in a fast-paced, detail-oriented environment and enjoys being a central point of coordination.Caring for our team, we offer a comprehensive benefits package to support our employees' well-being and professional growth.
Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen, and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.