Program Assistant - Front Door Diversion

Program AssistantPay Range: $21.63 - $24.88/hrSchedule: Monday - Friday, 8am - 4:30pmOffice Location: 1607 W Howard St. Chicago IL 60626 or 8541 S State St. Chicago IL 60619Job SummaryThe Program Assistant will provide administrative and clerical support to the Front Door Diversion Program (FDD) at Trilogy, which supports individuals diverting from psychiatric hospitalization into community-based placements.

They will manage systems of communication and documentation between the clinical staff, administrative roles, and external stakeholders to ensure compliance.Essential ResponsibilitiesProvide support to program leadership with team operations; i.e. attendance at team meetings, maintenance of contact lists, completion of tracking forms and logs, etc.Manage transition fund and client assistance purchasing and tracking for all FDD clients across the agency.Manage the temporary unit turnover process in partnership with the Housing Department.Support with administrative functions of teams; i.e. supply management, mail distribution, petty cash, food orders, etc.

Coordinate assistance from other departments to address team needs, i.e. Maintenance, Information Technology, etc.Monitor staff data entry and compliance in CareLogic.Provide on-site support to employees and coverage to reception/open access as neededEnsure client documentation is received and scanned into appropriate systems.Actively participate in daily group chats with assigned teams to support in navigating questions regarding schedule changes, medications, client contact information, etc.Assign due dates to employees regarding IM+CANs and LOCUS completionSupport clinical staff with linkage to Statewide Referral network for clients, and support ongoing efforts to transition clients towards alternative permanent housing pathways.Support teams in tracking client medical appointments and ensuring that clients are following up with providers i.e. psychiatry, primary care, and specialistsComplete tracking forms i.e.

housing instance tracking forms, emergency room tracking, etc. for teams supportedAssist with recognition announcements and planning of employee appreciation activitiesRepresent Trilogy in a positive and professional manner; and communicate effectively and appropriately to others about potential organizational issues.Perform other related duties and/or projects and participate in committees/workgroups as assignedQualificationsMust have one of the following: GED or High School DiplomaAssociate's or Bachelor's degree in any fieldDemonstrated work experience in an administrative, clerical, or site management positionThorough knowledge of Microsoft applications (Outlook, Teams, Word, Excel, etc.), report generation, and database management toolsExcellent customer service and organization skillsAbility to be flexible and adaptable in a variety of situationsBenefitsFREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL EmployeesPAID Maternity/Paternity leaveMedical Insurance (BCBS of IL)Dental InsuranceVision InsuranceLife InsuranceLong-Term & Short-Term DisabilityPet InsuranceFSA (Health, Dependent Care, Transit)TelemedicineEAP403(b) Retirement Plan with Employer MatchEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.