Program Aide

Job TitleProgram AideAgencyTexas A&M University Health Science CenterDepartmentRural And Community Health InstituteProposed Minimum SalaryCommensurateJob LocationCollege Station, TexasJob TypeTemporary/Casual Staff (Fixed Term)Job DescriptionOur CommitmentTexas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.Who we areAs one of the fastest-growing academic health centers in the nation, Texas A&M Health encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery.What we wantThis position performs comprehensive quality reviews of Root Cause Analysis (RCA) documentation submitted by healthcare facilities to identify gaps in the RCA process, including documentation of findings, causal analysis, and action planning steps. The specialist provides consultative feedback to facility RCA teams to improve patient safety outcomes through more effective event analysis and corrective action development. This role supports the organization's Patient Safety Organization (PSO) functions and ensures RCA submissions meet established quality standards based on nationally recognized methodologies.What you need to knowSalary: CommensurateSchedule/Location: College Station, TX | Part‑Time | Onsite. This position may require work beyond normal office hours and/or work on weekendsCover Letter/Resume: A cover letter and resume are strongly recommended and will help in our review. You may upload them on the application under the CV/Resume section.Please note: This position is grant funded; future employment may be contingent upon future funding.QualificationsRequired Education and ExperienceBachelor's degree in healthcare administration, nursing, public health, quality improvement, or related field.3 years’ experience participating in Root Cause Analyses in a healthcare setting.Preferred QualificationsMaster's degree in healthcare administration, public health, or related fieldCertified Professional in Patient Safety (CPPS) or Certified Professional in Healthcare Quality (CPHQ)Experience with VHA National Center for Patient Safety RCA methodology or NPSF RCA2 MethodoloyTraining in human factors engineering principlesExperience working with Patient Safety Organizations (PSOs)Knowledge of The Joint Commission sentinel event requirements Knowledge, Skills, and AbilitiesKnowledge of Root Cause Analysis methodology, including the Five Rules of Causation and ActionKnowledge of patient safety principles and systems-based approach to error preventionAbility to analyze complex healthcare events and identify system vulnerabilitiesStrong critical thinking and analytical skillsExcellent written and verbal communication skillsAbility to provide constructive feedback in a non-punitive mannerKnowledge of healthcare regulatory requirements related to patient safety and event reportingProficiency in Microsoft Office Suite and data management toolsAbility to work independently and manage multiple review assignmentsAbility to maintain confidentiality of protected patient safety work productResponsibilitiesConduct RCA Quality ReviewsReview RCA submissions using the RCA Quality Analysis Tool (QAT) and established evaluation criteriaEvaluate RCA team composition for multidisciplinary membership and appropriate subject matter expertiseAssess initial and final flow diagrams for completeness, chronological order, and identification of information gapsReview initial and final understanding narratives for comprehensive event depictionEvaluate cause and effect diagrams for proper causal chain developmentEvaluate Causal Analysis and Action PlansAssess root cause/contributing factor statements for compliance with the Five Rules of CausationVerify statements use the cause, effect, event cadence and avoid blame-focused languageEvaluate action statements for specificity, system-focus, and strength using the Action HierarchyReview outcome measure statements for quantifiable metrics, timeframes, and realistic thresholdsEnsure actions are assigned to titled positions with reasonable implementation timeframesProvide Consultative Reports and FeedbackPrepare written RCA Consultative Reports documenting review findings, commendations, and recommendationsIdentify areas for improvement in RCA process team factors, thoroughness of work, and action planningCommunicate recommendations clearly using established templates and guidelinesTrack and trend common gaps across facility submissions to identify systemic improvement opportunities.Maintain Knowledge and Support Program DevelopmentStay current on RCA best practices, including VHA NCPS guidelines, Joint Commission standards, and RCA² methodologyAssist with development and revision of RCA training materials and guidance documentsStay current on RCA best practices, including VHA NCPS guidelines, Joint Commission standards, and RCA² methodologyAssist with development and revision of RCA training materials and guidance documentsSupport facility education on RCA methodology and quality improvementCoordinate with PSO Director on RCA findingsInstructions to Applicants: Applications received by Texas A&M University must either have all job application data entered, or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.Equal Opportunity/Veterans/Disability Employer.
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