GENERAL SUMMARY:
The Program Administrator under the direction of the Director of Center Operations and/or Center Manager manages the activities of the PACE program which includes the daily operations, quality, customer service, service delivery and cost management along with serving in an oversight capacity of a site for coverage. Position also ensures compliance with established state, federal, and organizational regulations.
ESSENTIAL RESPONSIBILITIES:
* Oversees the day to day standards, fills in for staffing ratios, assists with scheduling, assists in fiscal management and quality improvement.
* Ensures compliance with federal, state and local regulatory requirements.
* Monitors the quality of service and utilization of standards.
* Assists in development and implementations of quality improvement plans.
* Ensures staff provides the highest quality of care and services.
* Investigates and resolves concerns regarding care and services.
* Assists in tracking the timeliness of completion of service requests, falls, significant events, grievances and care plans.
* Oversite of the following specialty areas:
PACE Operations - Ensures all PACE requirements are met in terms of care planning, service delivery, grievances, appeals and other areas. Assists in overseeing customer service excellence especially with the Department Specialists/Receptionists. Works with the Center Manager in providing a robust food delivery service in a efficient and cost effective manner and in enhanced customer satisfaction experience. Provides coverage for Center Manager in their absence as needed.
* Ability to pass a ServSafe Food Protection Manager program and Allergen certificate.
* Frequent local travel amongst all Element Care centers.
* Performs other duties as required.
JOB SPECIFICATIONS:
* Bachelor's degree in health care administration or a related field preferred.
* Minimum of 1 year of experience with leading staff.
* Minimum of 1 year of experience working with a geriatric population.
* Knowledge of operations management.
* Demonstrated leadership and motivation skills.
* Ability to initiate and drive changes; demonstrated results-driven approach.
* Demonstrated knowledge of quality improvement, clinical care delivery processes, staffing and budgeting.
* Demonstrated interpersonal communication skills.
* COVID vaccinated preferred.
Compensation details: Yearly Salary
PIa3a20cd631ec-
The Program Administrator under the direction of the Director of Center Operations and/or Center Manager manages the activities of the PACE program which includes the daily operations, quality, customer service, service delivery and cost management along with serving in an oversight capacity of a site for coverage. Position also ensures compliance with established state, federal, and organizational regulations.
ESSENTIAL RESPONSIBILITIES:
* Oversees the day to day standards, fills in for staffing ratios, assists with scheduling, assists in fiscal management and quality improvement.
* Ensures compliance with federal, state and local regulatory requirements.
* Monitors the quality of service and utilization of standards.
* Assists in development and implementations of quality improvement plans.
* Ensures staff provides the highest quality of care and services.
* Investigates and resolves concerns regarding care and services.
* Assists in tracking the timeliness of completion of service requests, falls, significant events, grievances and care plans.
* Oversite of the following specialty areas:
PACE Operations - Ensures all PACE requirements are met in terms of care planning, service delivery, grievances, appeals and other areas. Assists in overseeing customer service excellence especially with the Department Specialists/Receptionists. Works with the Center Manager in providing a robust food delivery service in a efficient and cost effective manner and in enhanced customer satisfaction experience. Provides coverage for Center Manager in their absence as needed.
* Ability to pass a ServSafe Food Protection Manager program and Allergen certificate.
* Frequent local travel amongst all Element Care centers.
* Performs other duties as required.
JOB SPECIFICATIONS:
* Bachelor's degree in health care administration or a related field preferred.
* Minimum of 1 year of experience with leading staff.
* Minimum of 1 year of experience working with a geriatric population.
* Knowledge of operations management.
* Demonstrated leadership and motivation skills.
* Ability to initiate and drive changes; demonstrated results-driven approach.
* Demonstrated knowledge of quality improvement, clinical care delivery processes, staffing and budgeting.
* Demonstrated interpersonal communication skills.
* COVID vaccinated preferred.
Compensation details: Yearly Salary
PIa3a20cd631ec-
Program Administrator in lowell at Unknown Company
This position is listed as full time and onsite.