Program Administrator

Program AdministratorThe Program Administrator is responsible for supervising and managing all aspects of the Azusa Residential Board and Care program, a state licensed 96-bed Residential Care Facility for the Elderly ("RCFE") that provides comprehensive assisted living to ambulatory and non-ambulatory residents. This role encompasses a variety of administrative aspects to ensure compliance with County, State, and Federal regulations; adherence to Title 22 guidelines and mandates; and the effectuation of JWCH Policies & Procedures promulgated specifically for the RCFE program. Additionally, the Program Administrator shall be a skilled manager, as well as a compassionate leader that strives to maintain the highest standards of resident care and promote a safe and positive environment for residents, families, visitors and staff.Principal Responsibilities:Supervise and manage staff across all departments within the program.Recruit, hire, train and evaluate qualified staff to ensure high-quality care.Lead staff meetings and organize trainings to maintain compliance and cultivate a work environment that embraces high quality standards.Ensure compliance with County, State, and federal regulations, including Title 22 guidelines.Oversee the creation, implementation and reinforcement of policies and procedures in line with regulatory and JWCH standards.Oversee the creation of workflows for intake, discharge, and other client activities.Ensure residents receive the highest standard of care, focusing on safety and well-being.

Make special provisions for the safety and guidance of residents with visual or auditory deficiencies.Address and resolve resident and family concerns and complaints in a timely and effective manner.Maintain the physical upkeep of the facility, ensuring it meets safety and health standards.Oversee housekeeping, repairs, and conduct environmental checks.Manage facility budget in a fiscally responsible manner. Prepare financial reporting, census data and resource allocation for the program.Ensure financial sustainability while maintaining high-quality care.Oversee procurement of program supplies such as toiletries, client activities, food, and supply purchases.Ensure that residents receive personal care, three daily meals and snacks, access to medical care, case management, and wellness resources.Coordinate transportation for residents to and from medical appointments and social services.Support reunification services for residents who have lost contact with family or support networks.Collaborate with external partners, social service agencies, and community organizations to improve resident care and access to additional services.Attend scheduled meetings, "in-service", training and continued education with funders, partner agencies, providers and internal administration.Ensure that personnel and client files are maintained on site in accordance with licensing requirements.Adhere to rules and regulations of Welfare and Institutions Code, Section 15630(a) and form SOC 341A, regarding the obligations of "Mandated Reporters" to report suspected elder abuse.Participate in JWCH's customer service training called AIDET on an annual basis:Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.Other duties as assigned.General Requirements & Qualifications :The administrator shall have the qualifications specified in Title 22, Sections 87405(d)(1) through (7):Knowledge of the requirements for providing care and supervision appropriate to the residents.Knowledge of and ability to conform to the applicable laws, rules and regulations.Ability to maintain or supervise the maintenance of financial and other records.When applicable, the ability to direct the work of others.Good character and a continuing reputation of personal integrity.Have a high school diploma or equivalent, such as a General Education Development (GED) certificate. (Notwithstanding preferred educational and/or experience stated below).Be at least 21 years of age.Bachelor's degree in healthcare administration, human services, social work, nursing, or a related field.

Master's degree preferred.Minimum of 5 years of experience in program management, preferably in healthcare, residential care, or a related field.Current license and completion of the Residential Care for the Elderly Administrator Certification Program in California (or equivalent state license).Experience with regulatory compliance and staff supervision.Strong leadership, communication, problem-solving skills and risk assessment.Ability to engage in conflict resolution with hostile/emotionally agitated residents, family, visitors and/or personnel in a thoughtful, non-confrontational manner.Knowledge of County, State, and federal regulations, particularly Title 22.Ability to manage multiple departments and balance priorities.Financial management and budgeting experience.Understanding of rate for services models, including SSI/SSP (RCFE facility type rate and representative payee), CBEST, CAPI, Medicaid, Veteran's Disability compensation, long-term health care insurance, life insurance with LTC coverage, and private pay.Compassionate approach to resident care and ability to resolve conflicts diplomatically.Core Knowledge Requirements :Laws, regulations, policies, and procedural standards impacting RCFE, including:Health & Safety Code 1569Overview of Title 22, CCR, Division 6, Chapter 8, RCFE, Articles 1-15State Fire Code RegulationsProgram Flexibility Exceptions WaiversAccounting and tax filing requirementsPlan of OperationBusiness Operations, including:Title 22, CCR, Division 6, Chapter 8, RCFE, Article 4 - Operating RequirementsWage Order 5 liability issuesInsurance typesBudgeting and fiscal documentationMonitoring of ongoing operationsOverview of labor laws - Federal requirementsPersonnel/wagesClassification of employeesMarketing of facilityRate setting/record keepingOther agencies - IRS/EDD/INSContract compliance auditsLegal fund raisingPhones/vehiclesManagement/Supervision of Staff, including:Title 22, CCR, Division 6, Chapter 8, RCFE, Article 6 - Background check and Article 7 PersonnelStaffing requirements - day/night supervisionHiring practicesPersonnel records requirementsAdministration and staff training requirementsGeneral personnel requirements and trainingPsychosocial Needs of the Elderly, including:Title 22, CCR, Division 6, Chapter 8, RCFE, Article 8 - Resident Assessments, Fundamental Services, and RightsIdentifying characteristics and special needs of client populationEvaluation and observationMental health issuesFamily involvement/participation and dynamicsBereavement/stress issuesActivities/Interests/Resident CouncilsBasic servicesTraining - type/frequencyAdvanced health care directivesDNR ordersEnd of life planningPhysical Needs for Elderly Persons, including:Title 22, CCR, Division 6, Chapter 8, RCFE, Article 11 - Health Background CheckPersonnel hydrationUnderstanding the client needsIndividual health care needs