Supporting customer conversation analytics and integrations with Salesforce CRM, the contract Profound Platform Specialist will monitor workflows, troubleshoot synchronization issues, and manage user access in a fully remote role for a duration of three months. Key responsibilities: Monitor Profound platform workflows and integrations Troubleshoot synchronization issues with Salesforce and support engagement analytics dashboards Coordinate vendor support and assist with platform releases and testing activities Required qualifications: 3-5 years of experience in SaaS application support Knowledge of CRM integrations and Salesforce Experience with reporting, dashboards, and data analysis Proficiency in API troubleshooting Ability to provide best practices and industry-specific solutions