To lead and optimize the operational functions supporting a global Professional Services organization, the full-time Professional Services Operations Manager will drive operational excellence, resource optimization, and process standardization while administering the Professional Services Automation platform and collaborating with cross-functional teams in a fully remote environment. Key responsibilities Own and administer the Professional Services Automation platform, optimizing configurations, workflows, and resource management settings Develop and maintain dashboards and reporting tools to provide visibility into resource utilization, project backlog, and operational performance Lead and coach the PS Operations Specialists, ensuring effective resource planning and alignment with project requirements Required qualifications 5+ years of experience in Professional Services Operations, Resource Management, or Business Operations, preferably in a SaaS environment Hands-on experience with Professional Services Automation platforms or similar enterprise business applications Proven experience in resource planning, utilization, and capacity forecasting Strong analytical skills with the ability to interpret operational data and provide actionable recommendations Experience in leading or coaching team members and managing multiple initiatives simultaneously
Professional Services Operations Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.