Professional Services Manager

Swimlane is redefining security operations with Agentic AI automation that empowers organizations to work smarter, respond faster, and stay ahead of threats. Our low-code platform combines automation, orchestration, and intelligent reasoning to unlock true operational autonomy across the modern SOC.

At Swimlane, we put people first. We foster a culture of innovation, trust, and continuous improvement—where your ideas matter and your work drives meaningful change. Join us and help build the next era of Agentic AI-powered security operations.

About the role

We are seeking a Professional Services Manager (PSM) to lead a team of engineers delivering automation solutions within a SOAR-driven environment while remaining hands‑on in customer delivery. This is a player‑coach role, combining deep technical execution across Swimlane Platforms and automation use cases with active coaching, mentorship, and team leadership.

Key Responsibilities

• Contribute to customer implementations, integrations, and migrations
• Act as a technical escalation point for team members
• Coach and mentor engineers across technical and client‑facing skills
• Drive delivery quality and consistency
• Conduct performance reviews and development planning
• Partner cross-functionally across PM, TAM, and technical teams
• Support customer escalations and key conversations

Requirements

• 2+ years in Professional Services, Consulting, or Technical Delivery at a security vendor, SOC/IR experience, federal Cyber Protection Team experience or a combination of the three
• 1+ years mentoring or leading engineers
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or relevant field. Year for year of relevant work experience may be substituted for the degree.
• Demonstrated experience working in Security Operations Centers (SOCs) and Incident Response (IR) processes and procedures
• A strong understanding of modern cybersecurity technologies and methodologies
• Ability to quickly grasp complex technical concepts and make them easily understandable verbally, in writing, and designing supporting network diagrams/illustrations as necessary

Preferred Experience

• Player‑coach or team lead experience
• Automation, security operations, or enterprise software background
• Experience in high‑growth environments

Success Metrics

• Team growth and promotion readiness
• Improved delivery efficiency

The Perks of being a Swimlaner

• Competitive Benefits & Compensation
• Stock Options
• Training & Professional Development Opportunities
• MacBook Pro
• Great Company Culture
• We value collaboration and innovation