Professional Service Manager, US
Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators – the people running shifts, jobs, and teams across stores and sites. It brings from hiring to day‑to‑day coordination into one intuitive app. Backed by $220M+ in funding, Connecteam is rapidly expanding worldwide.
About the Role
You will deliver professional services to our clients, setting up Connecteam features based on their workflows, integrating with other platforms, and migrating data. Working closely with the CS and R&D teams, you’ll provide outstanding service, streamline customer processes, and onboard clients efficiently.
Key Responsibilities
- Meet with clients daily to deliver professional services.
- Work offline to complete tasks assigned by clients.
- Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions.
- Manage multiple tasks in a fast‑paced, high‑pressure environment.
- Collaborate with the CS and R&D teams to ensure a seamless customer experience.
Experience & Skills
- 1 year of experience in a SaaS company – preferred.
- Native‑level English proficiency – MUST.
- Tech‑savvy, dedicated, eager, and curious to learn new things and constantly improve.
- Strong team player with excellent communication and collaboration skills.
- Ability to thrive in a high‑pressure environment.
Working Hours
- Monday–Friday: 9:00 am – 6:00 pm.
Compensation & Benefits
This role offers a competitive salary of 50,000‑60,000 $ per year , along with medical coverage, an insurance plan, 401(k), and paid time off for vacation and sick days.
Benefits include a supportive work environment, opportunities for professional growth, and a culture that values teamwork and impact.
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