Professional Service Engineer / System EngineerDeliver professional services with a focus on:Client satisfaction and QualityTechnical excellencePerform end user project support primarily relating to desktop and mobile communications, network, server, security and storagePerform medium-to-high level network diagnostics and repairs as directedDevelop Subject Matter Expertise in focused area(s) as needs dictateProfessionally document all work performed and submit accurate timecards dailyAssist other team members in maintaining accurate and up to date documentation of the clients network environment and supporting material that ensures consistent quality remote support by any member of the Professional Service Delivery TeamProject DeploymentAssigned as lead to run technology projectsImplement client projects for cloud, security, network optimization, and overall performance of our customers infrastructureWork with assigned project leads and Project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of IT projects for our clientsWork with other team members to identify new revenue opportunities, primarily via projectsKey Performance Metrics75% billed utilizationProject quality (time/budget/quality)Internal/External Contacts:Daily interaction with team members and a variety of clients. The PSE works closely with Field Engineers, Project Managers, Project Coordinators, subject matter experts, and manager/directors to ensure client satisfaction expectations are met.Competencies (Knowledge, Skills and Abilities)Intermediate understanding / support experience with firewall appliances and services (Cisco ASA and/or FortiGate NexGen models highly preferred)Intermediate understanding of the following protocols and networking services: TCP/IP, DNS, DHCP, Layer 2/3 Switching.Proven network analysis and diagnostic skills, ability to implement quick and effective solutions to network problems and escalate issues when necessary.Advanced knowledge of Microsoft Office applications.Advanced understanding of and experience with Backup processes, software and hardwareAdditional technical competencies per disciplineAbility to communicate with users over the phone and provide remote support and using a variety of remote support toolsMust be a detail-oriented self-starter function autonomously, with minimal supervisionStrong team playerExcellent verbal and written communication skills. Able to explain technical issues in clear and understandable languageStrong customer service orientationDemonstrated dedication to consistent qualityExperience, Educational Requirements and CertificationsHigh School Diploma or equivalent required, bachelors degree preferred3-5 years of experience in network administrationo Cisco Firewall and switcheso FortiNet Firewalls and switches2-4 years of desktop administrationo Windows 10 and 113-5 years of operating systems experience (Windows, VMWare/vSphere)o Server 2016, 2019, 2022o Microsoft Hyper-vo vSphere 7,83-5 years of Exchange (Exchange 2016/2019, Exchange Online)At least one of the following industry certifications is preferred:Cisco Certified Network Associate (CCNA)CompTIA Server+FortiNet Certified ProfessionalCitrix Certified Professional (CCP)