To support a growing veterinary technology company, the full-time remote Production Support Engineering Lead will manage incident response, build monitoring systems, and analyze ticket metrics to enhance production support processes. Key responsibilities Serve as the primary responder for production incidents, utilizing AI-assisted tools for rapid diagnosis and resolution Proactively develop and maintain monitoring and alerting systems to identify issues before they impact clinics Oversee ticket categorization and reporting, providing insights on recurring issues and platform weaknesses Required qualifications Experience in production incident triage and troubleshooting within a SaaS environment Technical fluency with modern technology stacks, including backend logs and API error tracing Proficiency in Python scripting for automation and reporting purposes Familiarity with monitoring and observability tools, such as Datadog or Sentry Strong communication skills to convey technical issues to non-technical stakeholders
Production Support Engineering Lead in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.