Production Support Engineer
This role is for a Production Support Analyst supporting the Global Risk Analytics Suite Applications. The position requires hands-on experience with a variety of technologies and the ability to operate effectively in a high-pressure, multi-regional team environment. The successful candidate will demonstrate strong problem-solving skills and the ability to communicate with both technical and non-technical partners.
Key Responsibilities
- Provide production support for the Global Risk Analytics Suite Applications.
- Utilize hands-on experience with Unix, Quartz, Grid, Cloud, and Containers.
- Work with databases such as Oracle and Teradata, and have hands-on experience in Hadoop.
- Manage job scheduling tools like Autosys and Bob.
- Use monitoring tools including Splunk, ITRS, and DynaTrace to oversee system performance.
- Apply ITIL concepts for Incident and Problem Management using tools like ITSM Remedy or MyITSM.
- Communicate effectively with technical partners, non-technical partners, and senior management.
- Provide stand-by, out-of-hours support on a rotational basis as needed.
- Express new ideas, concerns, and opinions to the wider team in meetings.
Required Qualifications
Experience: 5+ years of Production Support experience.
Technical Skills:
- Strong SQL knowledge.
- Strong UNIX / LINUX knowledge.
- Knowledge of the Software Development Life Cycle (SDLC).
- Working knowledge of ITIL.
- Working knowledge of monitoring tools such as ITRS, DynaTrace, and Splunk.
- Working knowledge of job scheduling tools such as Autosys and Bob jobs.
- Python scripting knowledge.
- Strong knowledge of AI tools.
Preferred Qualifications
- Financial industry experience.
- Knowledge of Treasury and Liquidity business.
- Familiarity with Agile methodology.
- Operations exposure with Windows OS.
- Working knowledge of Tableau.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.