Job TitleThis position may be offered to a candidate authorized to work in the US for his/her/their stated employer, without any restrictions which would prevent the candidate from working on the proposed assignment for the duration of the assignment period.Must Haves: Looking for a developer who wants to do production support - someone who has a contact center background and who loves troubleshooting and debugging. Must have development experience and at least some contact center experience. Development wise, they are currently usingNice to have automation experienceApplication SupportSupport core applications, including providing fixes to production defects and making enhancementsUnderstand NICE CX one solution and assist in troubleshooting audio/network related issuesQuickly evaluate defects, investigate causes and come up with solutions to address defectsProvide production support and providing clear communication to on the resolution of incidentsSupport initiatives which involve network troubleshooting andSoftware DevelopmentDevelop, modify, and design software based on requirements/design specificationsHelp define business and user needs and processes; identify solutions, work with project team/sponsors in identifying best solutionParticipate in requirements analysis; help design applications based on system requirements; promote top code quality and solve meaningful issues related to performance tuning and scalabilityBuild enhancements within existing applications to optimize efficiencySupport implementation of software application changes with aggressive deployment timelines.