Production Support Analyst / SRE Reliability EngineerLocation: South Jordan, UT (Hybrid) 12 months Contract-to-Hire | Pay rate: $53/hr W2Interview Process:1st Round: Zoom2nd Round: OnsiteExperience & Education:2–5 years of relevant experienceBachelor's Degree requiredShifts:Morning: 8:00 AM – 5:00 PMEvening: 12:30 PM – 8:00 AMWeekend: On-call (Remote)Key Responsibilities:Monitor and support production systems across OS, applications, and networkTroubleshoot incidents, perform root cause analysis, and resolve live issuesCollaborate with Dev teams to reduce recurring issues and improve system reliabilityAutomate repetitive tasks using Python/scriptingMaintain SOPs and support operational readiness activitiesParticipate in on-call rotation and critical event supportMust-Have Skills:Strong hands-on experience with Linux/Unix (OS-level troubleshooting)Production support experience (incident management, debugging live systems)Python scripting (automation-focused, not development-heavy)SQL knowledgeExperience with ServiceNow (ticketing)Understanding of ITIL principlesExcellent communication skillsNice to Have:Exposure to Java, Go, C++, ScalaMonitoring tools (Grafana, Splunk, Dynatrace, etc.)Cloud experienceSnowflake knowledgeCI/CD, Kafka, Docker, or distributed systems exposureAwareness of SRE concepts or Agentic AIRole Overview:This role supports Production Support / SRE (Reliability Engineering) functions—focused on system stability, incident resolution, automation, and improving platform reliability in a large-scale Linux environment.