Production Support AnalystVery Urgent Requirement. Updates will be within 24hrs.Location: Owings Mills, MD. Duration: Contract Rate: Doe Citizen and GC Preferred | C2C availableRequired SkillsBachelors in Computer Science, Information Systems/Technology, Business, or equivalent work experience3 to 5+ years' experience in Software Asset Management and licensingStrong quantitative, analytical, problem solving skills, including the ability to accumulate, organize, and assimilate large amounts of informationKnowledge of Software Asset Management principals / practicesKnowledge of product use rights for publishers such as Oracle, Microsoft, Adobe, Symantec, IBM, VmWare etc.Understanding of Asset Management tools and technologiesFamiliarity with hardware technology and configurations including virtualizationProven track record in solving problems, engaging and encouraging others in a collaborative work style to resolve problemsExcels at organizing and managing multiple priorities and/or projectsExperience with and understands Configuration Management (CMBD)Ability to work independently, as well as in a team environmentStrong communication skills, both verbal and writtenAbility to influence and impact outcomesHighly proficient in Excel (pivot tables, V/H Lookup, functional arguments)PreferredIAITAM or CSAM certification a plusExperience with ServiceNow SAM or a comparative tool