Production Support Analyst I(PowerShell)Client: TRP Location: Pratt Street, Baltimore City, MD Role Released TodayMust have 3 years of experience with the following technologies:.Net Framework, PowerShell, PERL, SQL server knowledge, Autosys.Description/Comment: Under general supervision, the Production Support (PS) Programmer Analyst provides support of Investments applications to meet service level and system availability requirements. Supports and enhances the existing business applications to ensure application requirements and business needs are met. The position provides direction and assistance to other Programmer Analysts regarding complex technical issues.
This person will help lead the support of multiple systems. Will take responsibility for complex and challenging production issues, acts as first point of contact for any job failure; reviews problem(s), identifies issue(s) and works to resolve them; if cannot independently resolve an issue, escalates and works with an escalated resource to solve the problem. Monitors the system and communicates with other areas regarding problems to ensure the system is functioning.
Systems are monitored 24x7 and On Call Support rotation is required. Analyst is expected to collaborate within team to discuss issues and resolutions; provides status updates to management and the business so they are informed of any implications that might affect them (e.g., trading implications). Provides direction and assistance to other Programmer Analysts regarding complex technical issues.Start Time: 8:00 AM Hours: 8:00am to 5:00pm Location: BALT1 Pratt Street Office 100 East Pratt Street Baltimore MD 21202 United StatesEducation: Additional Job Details: Required knowledge and skills (e.g., attributes such as interpersonal skills, communication skills, leadership ability, etc) that a person will need to be successful in this position:Adaptable and able to learn quicklyDemonstrated ability to apply technical knowledge to multiple systems and support multiple business groupsDemonstrated advanced ability to translate functional business requirements into complex technical solutionsStrong analytical, troubleshooting, and problem solving skillsAbility to work independently, as well as in a team environmentStrong verbal and written communication skillsStrong interpersonal skills.
Must be able to effectively work with people in the team, other IT departments and/or outside of the enterpriseAbility to design moderate to highly complex technical solutionsDemonstrated extensive experience applying technical standards and change control policies and proceduresDemonstrates leadership abilityThree or more years of programming experienceExperience with.Net frameworkExperience programming in Powershell/PERLStrong SQL server knowledgeAutosys knowledgeMust participate on call rotation with off hours support responsibilitiesAbility to influence both IT and business partners on technical concepts effectively, both verbally and in writing