Manager Of Production OperationsBroadridge is growing! We are seeking a Manager of Production Operations to join our established and dynamic team in Coppell, TX. In this role, you will oversee all aspects of printing in a production operations environment. You will manage Operations Supervisors across multiple shifts, ensuring productivity, quality, and client and associate satisfaction.
The Manager of Production Operations plays a critical role in translating strategic vision into day-to-day execution, driving operational excellence, and fostering a teamwork culture that puts clients and associates at the forefront.This is an on-site role that will be assigned to a Broadridge location where you will perform the majority of your work.Do you have experience managing people leaders and fostering a strong teamwork culture? Do you possess strong critical thinking and creative problem-solving skills, with a high attention to detail? If so, we'd love to hear from you!Responsibilities:Manage departmental expenses (commodities, labor, discretionary spending, etc.), preparing business cases as required for capital expendituresEstablish, communicate, and revise departmental and individual KPIsProvide performance feedback and guide talent development of direct reports and team members through regular and frequent feedbackResponsible for maximizing Client Mail equipment utilization by ensuring that all machines are kept running and work is prioritized appropriatelyMaintain current knowledge of high-speed insertion and manual insertion and relevant technologies used within other Broadridge locations and within the industryDevelop solid technical knowledge of all Client Mail equipment along with a solid understanding of the functions of all other departments (including their capabilities, limitations, capacities, etc.)Maintains current industry knowledge of USPS regulations and ensures that all work is inserted in accordance of postal requirementsProvides staff with performance feedback on a regular basis, ensuring that all performance is thoroughly and accurately documentedEffectively deals with personnel related issues, ensuring that all assigned staff are effectively managed, motivating staff to create a highly engaging workforceEnsure that multiple backups are available to support each function with Client Mail Insertion and Manual DistributionQualifications:Associate or bachelor's degree (Business Management, or a related field) preferred, or equivalent experience2-5 years of experience managing people leaders in a high-paced environment, with 1-2 years of relevant print/mail, production or manufacturing experience preferredStrong critical thinking skills with the ability to think on your feet; creative problem-solving skills and high attention to detail, making sure output is up to our clients' high quality standardsExperience with capacity planning and budget managementFlexibility required for non-standard hours during peak production periods and potential critical client or facility events, including weekend and holidaysStrong leadership presence and self-starter initiative: inspiring teams and driving progress in a high-pressure, fast-changing environmentProven track record of operational excellence: implementing and meeting KPIs, improving workflows, and building/developing high-performing teamsExcellent verbal and written communication skills: effectively communicating with vendors, staff, and management at all seniority levelsSolid organizational skills: effectively managing multiple priorities simultaneously, working under tight deadlines and pressure.Working knowledge of Microsoft Office, specifically Excel, including knowledge of pivot tables, advanced formulas, file linking, charts/graphs, etc.Must be able to travel occasionally to attend trade shows, or internal/external site visitsThe work hours are Mid Shift: Monday - Friday 12:00 PM - 8:00 PM, with some flexibility required during training and peak times.The salary range for this position is $70,000 - $75,000 annual base, with a shift differential. Eligible for annual bonus.
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.Use of AI in HiringAs part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.US applicants: Click here to view the EEOC "Know Your Rights" poster.Disability AssistanceWe recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best.
Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at or by sending an email to