Production Manager - Client-Facing (Print & Retouching)

Salary: $75,500 to $85,000 & Benefits Location: Brooklyn, NY 11205

Position Overview We are seeking a highly organized, detail-driven Production Manager who thrives at the intersection of client service and technical execution. This role requires exceptional client-facing communication skills paired with strong expertise in print production, high- end retouching workflows, and rigorous quality control standards.

The ideal candidate understands both the creative and production sides of the business — able to translate client objectives into flawless, press-ready deliverables while maintaining confidence, clarity, and professionalism in every interaction.

Key Responsibilities Client Leadership & Communication * Serve as a primary point of contact for clients throughout production cycles * Clearly communicate timelines, technical requirements, and deliverable specifications * Manage expectations while proactively identifying solutions * Lead production calls and provide status updates with clarity and authority * Build trusted, long-term client relationships Print Production & Technical Oversight * Oversee print production from concept through final output * Ensure files meet press specifications (color profiles, bleed, trim, resolution, etc.) * Manage color accuracy and consistency across substrates and finishes * Collaborate with retouches, designers, and press teams to ensure seamless execution * Review proofs and press checks as needed Retouching & Image Production Expertise * Understand high-end retouching workflows and standards * Evaluate image quality, compositing accuracy, color correction, and finishing * Provide technical feedback to retouching teams * Ensure assets are optimized for both print and large-format applications

Quality Control & Risk Management * Implement rigorous QC processes before files go to print * Identify potential production issues early and mitigate risk * Maintain version control and file organization standards * Ensure brand consistency across all outputs

Qualifications * 5+ years' experience in print production, creative production, or agency production * Strong understanding of retouching processes and image standards * Deep knowledge of print specifications, color management, and file prep * Exceptional attention to detail and quality control discipline * Confident and polished client-facing communication skills * Ability to manage multiple projects simultaneously * Experience working in fast-paced, deadline-driven environments