Roles and Responsibilities:
- Production Control provides 24x7 support and monitoring for batch and MFT jobs.
- Provide, administrate, and maintain the tools that perform these services, and assist in the creation, modification, and production deployment of the processes within each tool.
- Provide monitoring capabilities of the processes running within each tool and perform active monitoring and failure response for critical job streams.
- Develop, test, deploy and maintain MFT jobs.
- Execute production batch jobs on required systems per Client approved schedules (scheduling, execution, reruns, cancellations, and reporting).
- Monitor progress of batch job processing, confirm job completion and identify, resolve and or escalate incomplete jobs, through Client-provided batch scheduling tool and Client application teams. This may involve working with Client (external) business partners.
- Work with the appropriate Client teams (including teams who wrote batch jobs) to troubleshoot and resolve batch job issues.
- Perform job control for batch and MFT jobs including hold, skip, suspend, execute, and release jobs as needed.
- Maintain job completion records and provide exception reporting for batch and MFT jobs.
- Recommend improvements for production control and job scheduling.
- These services are provided by separate teams with the IT Production Control department, with varying skillsets: