Supporting enterprise business applications, the full-time remote IT Product Support Specialist will provide Tier 1 and Tier 2 support for platforms such as Salesforce and NetSuite, troubleshoot user issues, escalate technical problems, and document solutions. Key responsibilities Provide first- and second-level support for business systems, troubleshooting application issues and ensuring timely resolution Assist users with system navigation and communicate updates regarding application changes and outages Collaborate with internal teams to relay user feedback and identify opportunities for process improvements Required qualifications 1+ years of experience in IT support or Service Desk roles Experience supporting platforms like Salesforce and NetSuite Familiarity with service management systems such as Jira Service Desk or ServiceNow Bachelor's degree in information systems, Business Administration, or a related field, or equivalent practical experience Strong documentation and ticket management skills