Product Support Specialist

• Provide responsive, reliable assistance to e-commerce retailers using payment products.
• Investigate and resolve complex technical, account, and configuration issues.
• Collaborate with Engineering, Sales, Client Success, and Operations to deliver solutions.

Requirements:

• At least 2 years of experience in technology, e-commerce, or SaaS support.
• Professional fluency in French and English.
• Strong technical troubleshooting and analytical thinking skills.
• 100% medical, dental, and vision premiums covered for employees and dependents.
• Flexible paid time off and generous holiday calendar.
• Equity opportunities, ESPP, and monthly spending stipends.

Partner Company

A payment technology company providing reliable, seamless support to e-commerce merchants and business partners. They operate a remote-first environment, emphasizing collaboration, adaptability, and customer-centric problem-solving.