Providing exceptional functional and technical support remotely, the full-time K-12 Product Support Specialist will troubleshoot application issues, assist with regulatory compliance workflows, and ensure successful customer adoption of educational software solutions. Key responsibilities Triage customer chat requests and service desk tickets for Mindex product applications, including server and database troubleshooting Document and reproduce issues reported by customers, providing updates to stakeholders and suggesting product enhancements Assist in the deployment of custom reports and procedures while monitoring support trends and collaborating with team members Required qualifications Bachelor's degree or a combination of education and relevant work experience in a K-12 educational setting Experience providing technical support for software products, preferably in educational software (K-12) Knowledge of special education processes, intervention services, and Medicaid reimbursement requirements within educational settings Strong technical troubleshooting and documentation skills Exceptional customer service focus and strong initiative
Product Support Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.