Serve as primary contact for digital product users. Troubleshoot login, access, and functionality issues. Escalate technical defects to Product and Engineering. Qualifications: 2+ years in customer or product support. Strong problem-solving and communication skills. Experience with CRM and CMS platforms. 18+ days PTO and 14 holidays. 401(k) matching, medical and dental. Wellness perks and community opportunities. Hanover Research Hanover Research provides high-quality research and analytics through a cost-effective subscription model to help corporate, higher education, and K-12 executives make informed decisions. It is a fast-growing, dynamic firm that values service, innovation, and leadership. #J-18808-Ljbffr
Product Support Specialist (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and onsite.