Product Support Specialist (Fully Remote)

• Serve as primary contact for digital product users.
• Troubleshoot login, access, and functionality issues.
• Escalate technical defects to Product and Engineering.

Qualifications:

• 2+ years in customer or product support.
• Strong problem-solving and communication skills.
• Experience with CRM and CMS platforms.
• 18+ days PTO and 14 holidays.
• 401(k) matching, medical and dental.
• Wellness perks and community opportunities.

Hanover Research

Hanover Research provides high-quality research and analytics through a cost-effective subscription model to help corporate, higher education, and K-12 executives make informed decisions. It is a fast-growing, dynamic firm that values service, innovation, and leadership.