Own the front line of customer support across chat, email, and video, resolving issues end-to-end with minimal hand-holding. Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed. Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights. Success in the Role: Operate independently with high judgment, managing time and priorities without being chased. Actively use AI in your workflow and have informed opinions on its use and limits. Consistently resolve complex technical issues with confidence and speed, proactively refining support processes. Requirements: 5+ years of experience in product or technical support within B2B SaaS. Strong troubleshooting skills and experience with tools like Zendesk, Intercom, and Jira. Currently using AI in your workflow, while maintaining a human-in-the-loop mindset. Fully remote role, but must be based in Chicago. Private medical, pension, and lunch provided every day. Competitive salary plus equity. Fyxer is building an AI executive assistant that handles emails, scheduling, and follow-up, freeing client-facing roles to focus on customers. With a team of 32 people, they've grown from $1M to $30M ARR and are ranked 7th in Andreessen Horowitz's top AI apps. #J-18808-Ljbffr
Product Support Specialist (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.