Working remotely on a full-time basis, the Product Support Representative will provide world-class customer support, resolve technical issues, and enhance user experience on the Fieldguide platform while working from 2pm to 11pm PT. Key responsibilities: Respond quickly and accurately to client requests, building trust and ensuring customer satisfaction Provide technical support by troubleshooting issues and collaborating with Engineering for resolutions Guide customers through platform features and maintain knowledge base resources for user self-service Required qualifications: 1 - 3 years of customer support experience in a technical role Experience in a startup or scale-up environment, demonstrating adaptability and multi-tasking Proven track record of driving customer satisfaction and fostering long-term relationships Strong ownership of projects with a bias towards action and minimal oversight Familiarity with Microsoft Office applications is a plus
Product Support Representative in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.